As a Customer Success Manager at Split, this individual is responsible for driving adoption and advocacy of our software platform. You will be successful in this role by being an active listener, proactive customer champion and strategic advisor.

The ideal candidate will be based in one of our employee hubs of Austin, TX, Denver, CO, Boston, MA, or Redwood City, CA in remote or hybrid roles (pending if an office is within location). The salary will range from $140,000 to $170,000 OTE at an 80/20 split depending on skills, experience and location. 

We Value the Journey: Your Days at Split

We make the most of every day acting with urgency and determination. 

• Ensure customers get the most value from our products and services by establishing relationships within all levels of the organization from Executive Sponsors to Day to Day contacts
• Understand customer business objectives and goals in order to create actionable roadmaps and account plans in partnership with Sales; creating loyal Split customer advocates, ultimately leading to renewals and expansion opportunities
• Possess a comprehensive understanding of the Split platform, new products and features in order to add value to every customer conversation
• Partner with other cross-functional team members to translate business needs and product requirements into new solutions for customers
• Help the CS team continue to build out best practices and playbooks to address key customer scenarios

We Believe in Bold: About You

Experimentation is core to our culture – let’s iterate til’ we win. 

• 3 years as a Customer Success Manager in SaaS with renewals responsibility
• Someone with a curious personality who loves to solves problems 
• Experience working in DevOps or Analytics space and/or with developer personas a plus

Business Skills

• Excellent presentation skills in addition to verbal and written communication skills
• Ability to translate complex terminology into a clear set of actions and next steps
• Proven experience working in a fast paced and dynamic environment 
• Ability to work autonomously and to prioritize tasks while managing a diverse workload
• Strategic thinker with strong attention to detail

Technical Skills

• Understanding of agile methodologies and the elements of a software release cycle a plus
• Experience with development tools such as Java, JavaScript, Python, etc. a plus