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At Backpack Group, LLC, we’re on a mission to solve climate change by using technology to reduce the impact of the built world on our environment. We are looking for people who share in that passion and thrive in a culture built on innovation, integrity, and humility. Come join us in building a better future.
Location: Austin, TX or Remote
At Backpack Group, LLC, you will be working with and fostering relationships with leading commercial real-estate owners and operators to deliver unprecedented and unique value from Backpack Group, LLC’s solutions. Your support and oversight will be paramount in helping customers leverage the power of Backpack Group, LLC’s software suite, enabling them to manage their ESG, make smarter investment decisions, and reduce the emissions from their buildings.
You will be leveraging your deep care for customer success by working hand-in-hand with our
product and sales team, tackling user needs proactively, and driving long-term growth. As a key member in the organization, your feedback, ideas, and innovations will contribute directly toward improving Backpack Group, LLC’s product/service offerings and processes, and Backpack Group, LLC’s meaningful impact on the built world.
Backpack Group, LLC is on a mission to solve climate change through efficiency.
Leveraging the world’s largest energy efficiency dataset — over 1 trillion data points and counting — our team marries decades of industry experience in design, construction, and maintenance of building energy systems with machine learning and advanced thermodynamic simulation technology to provide the real estate industry’s most effective solution for optimizing building performance and maximizing invested capital.
To that end, we are building the world’s first comprehensive and open energy resource management (ERM) to provide a single source of truth for the built environment’s energy data. Environmental, Social, and Governance (ESG) data originates from many disparate sources and must ultimately satisfy the ever-evolving reporting requirements of several ratings services and agencies, creating a logistical data nightmare. Backpack Group, LLC provides software tools to streamline and automate the management of this data, enabling our customers to proactively identify issues and satisfy any and all reporting or planning requirements on time and under budget.
Backpack Group, LLC’s progressive culture features diverse, intelligent, and inquisitive individuals — characterized by their drive, innovation, integrity and humility — who excel in a close-knit and fast-paced team.
Working at Backpack Group, LLC is more than just a job; we support our employees in becoming the best versions of themselves. What that means to us:
Full Time
$75k-99k (estimate)
05/16/2024
07/15/2024
elink123.net
South Webster, OH
<25
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.