This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. And a legal experience is not required, having prior customer service experience will be valuable.

Job Responsibilities

• Finalize, scan, bind and ship legal packages. Sorting and delivering incoming mail and collecting and sending outgoing mail.
• Answering telephone calls and emails from customers and clients and directing them to relevant staff.
• Interacting with clients and handling clients’ queries and complaints in a timely manner.
• Place USCIS service request calls.
• Handle premium processing forms.
• Answer client messages in the case management system (CMS), subject to attorney approval.
• Mail notices to clients as requested.
• Prepare cover letter and mailing duplicate RFE pkg to USCIS
• Other Admirative duties as assigned.

Job Requirements

• BA or MA degree are preferred.
• Excellent English writing skills.
• Strong attention to detail.
• Outstanding client service skills.
• A high degree of self-motivation and ability to work independently under tight deadlines.
• Demonstrated professional demeanor.
• Excellent multitasking and time management skills.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Ability to Commute:

• Austin, TX 78759 (Required)

Work Location: In person