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Peraton is looking for a skilled, capable, and driven professional who can bring their passion to our Service Desk Manager position. The Service Desk Manager is a critical role in setting the highest standards for customer service and creating an exciting environment for all Service Desk team members to demonstrate a consistently positive, helpful, and collaborative attitude to address end-user needs in a timely manner. The ideal candidate should be committed to delivering top-notch customer service. Through open communication, the Service Desk Manager will seek continuous improvement by using customer feedback and industry best-practices to develop and learn enhanced technical and customer service skills.
Service Desk Manager to lead a team of 13-15 end-user (hardware) and customer service agents providing 24/7 on-site and remote site support for a customer base of about 1800 users.
Day to Day Roles and Responsibilities:
Operations are 24/7
Basic Qualifications:
Preferred Qualifications:
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Full Time
Durable Manufacturing
$112k-143k (estimate)
03/12/2024
04/05/2024
peraton.com
COLORADO SPRINGS, CO
15,000 - 50,000
2017
Public
ALAN STEWART
$5B - $10B
Durable Manufacturing
Perspecta is an IT service firm that provides data analytics, applied research, cybersecurity and related services for the healthcare industry.
The job skills required for Service Desk Manager include Customer Service, Service Desk, Leadership, Technical Support, Troubleshooting, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Manager. Select any job title you are interested in and start to search job requirements.