Medical Device client is seeking a Help Desk Specialist for a 6 month contract in Irvine, CA!

Location - Irvine, CA

Max Pay - $30.21

Summary:

The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

The role requires:

-ServiceNow Ticketing experience

-Work in a break/fix environment

-Strong soft skills, and in person IT support experience

-Prior role with PC imaging experience, Auto pilot is the current tool being used

-Ability to work onsite full time at the Irvine, CA campus (up to 1 mile of walking per day)

Job Responsibilities:

* Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

* May install software or perform hardware testing remotely

* Enter commands and observe system functioning to verify correct operations and detect errors

* Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

* Associate's degree in computer related field or equivalent training required

* 2-4 years experience required

* Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

* Basic ability to work independently and manage one's time

* Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Desired Skills and Experience

Break/Fix, ServiceNow, PC Imaging, Software Installation, Operating Systems, Configuration Management, Active Directory

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.