Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints and resolve issues promptly and effectively
- Assist guests with inquiries about hotel amenities and services
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area

Qualifications:
- Previous experience in the hospitality industry is preferred
- Bilingual skills (English/Spanish) are a plus
- Familiarity with front desk operations and hospitality
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and providing exceptional phone etiquette
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Ability to multitask and prioritize tasks effectively
- Flexibility to work various shifts, including evenings, weekends, and holidays

We offer competitive pay rates, opportunities for career growth, and a positive work environment. If you are passionate about providing excellent customer service and creating a welcoming atmosphere for guests, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Irvine, CA 92618: Relocate before starting work (Required)

Work Location: In person