The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume t ...o develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
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About Us. NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. Were independent and vendor-neutral, so we have our clients best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset. About the Role. The IT service desk manager is responsible for NYSTECs IT ...
Our client is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. It's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable ...
Our client is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. It's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable ...
Exciting ONSITE (Richmond, VA) opportunity for an experienced Senior Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. We need an individual who is passionate about customer service with experience leading fellow team members. The Senior role is responsible for managing incoming customer calls and email related to IT support and S...
The IT Service Desk Manager is responsible for overseeing the delivery of IT services enterprise wide. The IT Support Center Manager will work with the IT support team to address client incidents and requests while focusing on KPI’s and continual improvement. Responsibilities. . Manage IT ticket system with the assignment, prioritization, escalation management, documentation, and resolution of all support tickets and. related requests. Oversee th...
. At RAA, we trust and believe in our associates to fashion their future. A global powerhouse with over 100 years of expertise, Randa Apparel & Accessories (RAA) is one of the world’s leading apparel and lifestyle accessories companies, operating a portfolio of 30 brands across all channels of distribution. RAA produces exceptional products and services, delights our customers, and makes our partners successful. We empower our associates, create ...
. At RAA, we trust and believe in our associates to fashion their future. A global powerhouse with over 100 years of expertise, Randa Apparel & Accessories (RAA) is one of the world’s leading apparel and lifestyle accessories companies, operating a portfolio of 30 brands across all channels of distribution. RAA produces exceptional products and services, delights our customers, and makes our partners successful. We empower our associates, create ...
IT Service Desk Manager. Description. The Service Desk Manager plays a pivotal role in overseeing all Service Desk staff, ensuring optimal assistance for end users. This encompasses managing procedures related to incident identification, prioritization, and resolution, including the monitoring, tracking, and coordination of Service Desk functions. Additionally, the Service Desk Manager is accountable for planning, designing, and analyzing the org...
Designs for Health is an industry-leading and rapidly growing manufacturer and distributor of nutritional supplements offered primarily through health care practitioners. By providing comprehensive support through our extensive product line, ongoing clinical education, and practice development programs, Designs for Health helps practitioners realize successful health outcomes for their patients. The company has two manufacturing plants and four d...
Opportunity ID. 6953. Department(s) 1. Practice Management. Location(s) 1. Chicago. Function 1. Information Technology. Job description 1. As CohnReznick grows, so do our career opportunities. As one of the nation’s top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do. We currently have an exciting career opportunity for an. IT...
