IT Service Desk Manager

Turn your job into a career with Evergreen Healthcare Group!

Job Summary:

Evergreen Healthcare Group in Vancouver, Washington is looking for a qualified IT Service Desk Manager to oversee the Service Desk Team and ensure that tickets are handled in a timely, efficient, and thorough manner.

Essential Functions:

• Team Management
• Oversee performance of team members, coach employees, and perform annual reviews
• Balance workloads between team members
• Coordinate with other managers, in IT and other departments
• Report on tickets, workloads, and performance
• Work with IT Director to prioritize tasks and meet organizational strategic initiatives
• Mentor staff to foster professional development
• Coordinate resource availability
• Hire and train new staff
• Policies
• Develop processes and procedures for the service desk
• Ensure position-based access is accurate and up to date
• Identify weaknesses and suggest and/or implement changes
• Other
• Maintain hardware inventory
• Identify and react to ticket trends
• Manage software licenses and assignments
  

Knowledge, Skills and Abilities:

• Excellent communication skills
• Attention to detail and thoroughness
• Ability to manage multiple varied workloads (personal and team) in a high-stress environment
• Ability to foster relationships with and mentor your team
• Ability to identify trends and weaknesses
  
  
  

Benefit Highlights:

• Private Health Care Plan (Medical, Dental, Vision)
• UKG Wallet - Work Today, Get Paid Tomorrow!
• Life Insurance
• Employee Assistance Program
• Training & Development Opportunities
  
  
  

We strive to embody and stand for both a spirit and value system that encourages loyalty, honesty, and a commitment to caring from our belief that people are always the number one priority.

Evergreen Healthcare Group

4601 Northeast 77th Avenue suite 300, Vancouver, WA 98662, USA

Evergreen Healthcare Group is an Equal Opportunity Employer.