What are the responsibilities and job description for the Customer Success Manager position at KAMIND IT?
Customer Success Manager
KAMIND IT | Lake Oswego, Oregon (In Office)
Help Clients Grow. Help Protect What Matters.
KAMIND IT is a Microsoft-focused cybersecurity, compliance, and cloud solutions provider based in Lake Oswego, Oregon. For more than 15 years, we've helped organizations leverage Microsoft technologies to improve security, reduce risk, and accelerate business growth. Today, we support clients across commercial, healthcare, manufacturing, professional services, and government sectors with Microsoft 365, Azure, cybersecurity, AI, and CMMC compliance solutions.
We're looking for a Customer Success Manager who enjoys building relationships, solving business problems, and helping clients get more value from their technology.
This is not a "cold-calling" sales role. You'll work closely with an established portfolio of clients, helping them develop technology roadmaps, improve security, plan budgets, and identify opportunities for growth. You'll become a trusted advisor who helps clients make better business decisions while ensuring they receive exceptional service from our team.
If you're naturally curious, enjoy learning, and genuinely care about helping clients succeed, we'd love to talk with you.
What You'll Do
- Manage and grow a portfolio of established business accounts
- Build trusted relationships with business owners, executives, and decision makers
- Conduct quarterly business reviews and strategic planning sessions
- Help clients develop technology, security, and compliance roadmaps
- Consult on architectural design and planning with our clients
- Consult on AI technical planning with our clients
- Identify opportunities to expand services that align with client goals
- Coordinate with technical, support, and project teams to ensure client success
- Support client retention and long-term account growth
- Track customer activities, opportunities, and action items within our CRM
- Generate referrals, references, and customer success stories
- Stay current on Microsoft cloud, security, AI, and compliance solutions
What Success Looks Like
The successful Customer Success Manager will:
- Maintain strong client satisfaction and retention
- Consistently uncover new opportunities within existing accounts
- Conduct regular strategic reviews with clients
- Become a trusted advisor rather than simply a vendor
- Meet or exceed revenue growth goals
- Create long-term partnerships that benefit both clients and KAMIND
What We're Looking For
- 2 years of B2B account management, client success, consulting, or technology sales experience
- Strong consultant with solid technical skills and demonstrable AI experience
- Excellent communication and relationship-building skills
- Ability to understand business challenges and recommend solutions
- Strong organizational and follow-through skills
- Comfortable working in a fast-paced and evolving environment
- Self-motivated with a desire to learn and grow
- Experience with Microsoft technologies, cybersecurity, managed services, or cloud solutions is highly desirable
- CRM experience highly desirable
Why Join KAMIND?
- Competitive base salary plus uncapped commission
- 100% company-paid medical, dental, and vision insurance
- Microsoft certifications and training paid by the company
- Career growth opportunities within a rapidly growing technology organization
- Collaborative, team-first culture
- Work directly with Microsoft cloud, security, AI, and compliance technologies
- Opportunity to make a meaningful impact for clients and your career
Requirements
- Full-time, in-office position in Lake Oswego, Oregon
- Valid driver's license and reliable transportation
- U.S. Citizen or “US Person" required due to federal government and defense-related client requirements
KAMIND IT is an Equal Opportunity Employer and values diversity in the workplace.