Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Program Coordinator RN
Department: Neurosurgery Outpatient
Location: Pennsylvania Hospital - 800 Spruce St
Entity: CPUP
Hours: Mon-Fri per clinic needs

Summary:

• The Program Coordinator, RN provides clinical oversight and direct patient navigation of the specific patient population through the Department. Under the direction of the Department Clinical Leadership and Division Section Chief/Departmental Chair, the incumbent will have oversight of the development and implementation and day-to-day administrative functions of the program ensuring coordination throughout the patient continuum in collaboration with associated care teams. The scope of this work includes anticipating and facilitating multimodality dynamic scheduling for patients, triage services, development and reporting of key metrics, and coordination of care across multiple specialties and services.

Responsibilities:

• Functions in an organized and time-conscious manner.
• Ensures that the department program facilitates well-coordinated, timely, compassionate, and multidisciplinary care.
• Works across healthcare disciplines to assist in coordinating patient tests, procedures, appointments, and treatments.
• Oversee and manage an office-based patient communication system to enhance patient access to care (phone, email, Penn Chart, MPM.)
• Identify gaps alongside the program clinical team in the program pathway and evolving needs within the program- initiate solutions and interventions to solve gaps.
• Primary communicator with vendors including but not limited to (Medtronic, Edwards, Shockwave, and M2s).
• Reviews the list of referring providers and collaborate with Penn marketing and outreach groups to detect patterns.
• Build and foster crucial relationships with referring providers to ensure there is seamless patient flow and communication.
• Be knowledgeable of insurance and work with the business office and financial service reps regarding patient issues and trends.
• Coordinates and leads multidisciplinary care conferences with internal and external stakeholders.
• Responsible for partnering with practice leadership to continuously drive access and volume metrics.
• Identify opportunities to improve access, i.e. scheduling, registration, collection of records, patient experience, access.
• Systemically and continually performs the functions of assessing, planning, implementing, and evaluating the care of patients.
• Promotes programmatic research goals.
• Responsible for access and volume metrics/reporting to key department and service line stakeholders.
• Collaborates with the primary clinical provider, practice care team, and service line teams to create, use, and maintain a navigational reporting structure that is able to track the progress of patients who are receiving medical/surgical services.
• Supervise the workflow of Administrative Assistants and collaborate to coordinate patient testing and visits.
• Assists patients in overcoming barriers to care including transportation, financial counseling, referrals, etc.
• Serves as patient-facing liaison between the Penn Program and referring providers.
• In collaboration with Division Section Chief/Departmental Chair & Department Clinical Leadership provides strategic development of the program & improvement in workflows.

Credentials:

• Registered Nurse - PA (Required)
• Basic Cardiac Life Support (Required)

Education or Equivalent Experience:

• Bachelor of Arts or Science (Required)
• And 5 years Nursing /- healthcare and/or business experience

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.