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Field Services Technician AV
· We are looking for an experienced and reliable Field Services Technician to join our team and provide excellent customer service and technical support for our client. You will be responsible for installing, configuring, troubleshooting, and maintaining various types of technology equipment in meeting rooms, digital signage, live event streaming, and hoteling systems. You will also use ServiceNow to manage work orders, document processes, and report issues.
· To be successful as a Field Services Technician, you should have at least 10 years of experience in the field, a strong knowledge of Microsoft Teams, Zoom, Workplace by Meta, OBS, and other related software and hardware, and a solid understanding of networking, IP configurations, and IT basics. You should also have excellent communication, problem-solving, and customer service skills, and be able to work independently or as part of a team.
· Responsibilities:
o Provide service and customer support during field visits or dispatches.
o Install, configure, test, and troubleshoot technology equipment in ~30 meeting rooms, digital signage, live event streaming, and hoteling systems.
o Handle Microsoft Teams Live Events, Teams meetings, and other online collaboration tools
o Use ServiceNow to manage Incidents/service request, document processes, and report issues.
o Teach customers how to use the equipment properly and answer their questions.
o Follow all company and client policies and procedures and ensure compliance with safety and quality standards.
o Cooperate with technical team and share information across the organization.
o Keep up to date with the latest technology trends and developments.
o This is a five-day work from office role from 9:00 AM to 5:00 PM EST
· Requirements:
o At least 10 years of experience as a Field Services Technician or similar role
o Proficient in Microsoft Teams, Zoom, Workplace by Meta, OBS, and other related software and hardware.
o Familiar with SCALA, Crestron, Poly, Huddly, Embrava, Absolute Facility Solutions, Archibus, and other technology vendors
o Knowledge of Microsoft Office 365, networking, IP configurations, and IT basics
o Knowledge of Microsoft windows 10/11
o Ability to troubleshoot technical equipment.
o Excellent communication, problem-solving, and customer service skills
· Dress Code: Business Formals/Casuals
Job Type: Full-time
Salary: $20.00 - $30.00 per hour
Expected hours: 8 per week
Benefits:
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
$56k-69k (estimate)
03/15/2024
04/13/2024
The job skills required for IT Support Technician include Customer Service, Technical Support, Problem Solving, Networking, Microsoft Office, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
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