New York City based health services organization has an immediate opening for a Support Technician to support our ambulatory care facilities. This position is responsible for troubleshooting technical or software problems and resolving issues reported by the end-users. They will install and configure hardware and software. They will deliver high quality customer service while being able to resolve computer system software and hardware issues. This position serves as the first escalation point for level I technicians.

Responsibilities:

• Responds to issues reported by end-users in person or over the telephone on a timely basis.
• Assesses the nature of the reported issue and determines a hardware or software resolution.
• Effectively communicates (written/verbal) the solution to the end-user.
• Documents issue and resolution steps clearly within the ticketing system.
• Provides training to end-users.
• Follows up with end-users to ensure that the problem has been resolved.
• Manages multiple tickets of varying complexity at the same time.
• Diagnoses and resolves network issues.
• Installs, diagnoses and repairs equipment.
• Tests and evaluates new equipment and technologies.
• Supports the rollout of new applications.
• Travels to remote sites to troubleshoot issues locally when necessary.
• Serves as team member on projects of varying scope and impact.
• Collects user requirements and translates for technical and non-technical resources.
• Mentors and provides guidance to new Support Techs.
• Performs more complex procedures and tasks, including, but not limited to, System and Application access, remote access, access for mobile devices and wireless network access.
• Performs other duties, as assigned.

Qualifications and Experience:

• 5 – 7 years of work experience in Help Desk Support, System Administration or Field Support.
• In-depth knowledge of Windows 10 and O365.
• 5 – 7 years of working with ticketing system software.
• Excellent written/verbal communication skills and high level of attention to detail.
• Knowledge in printer setups and overall network topology.
• Excellent troubleshooting skills.
• Ability to learn new clinical and business application software.
• Experience with clinical applications (Cerner Millennium, Dentrix, ScriptPro, Novarad (PACS) or related).

We offer a competitive salary and comprehensive benefits package including:

• Medical, Dental, Pharmacy and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)
• 401(k) Plan
• Life Insurance
• Tuition Reimbursement
• Mental Health Coverage
• Legal Services Benefit
• Gym Membership Reimbursement
• Short Term and Long Term Disability Benefits

Email resume. EOE

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 7 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person