BASIC FUNCTION: Reporting to the Lead Service Specialist; the Associate Service Specialist is responsible for desktop and mobile phone support to Client's customers. The incumbent will be part of a team that provides onsite and remote first and second level support for over 3000 endpoints on and off campus for hardware, software, and networking issues and installations.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

• Provides onsite and remote tier 2 support for over 3000 endpoint devices.
• Works with other members of the group on process improvements and day to day management of user issues.
• Develops new solutions and improvements to existing systems.
• Creates documentation for peers and end users.
• Participates in the planning and implementation of upgrades, installations and hardware/software customizations.
• Keeps abreast of current trends in IT.
• Works with vendors and other CUIT staff to troubleshoot, research, resolve and document problems and their resolutions.
• Maintains good relationships with customers, peer technical groups and other IT support organizations/groups.
• Works well in a team environment.
• Weekend and off-hour work may be necessary on occasion.
• All other duties as assigned.

MINIMUM QUALIFICATIONS FOR GRADE:

• Bachelor’s degree and/or its equivalent required.
• Minimum 2-4 years’ related experience.
• Minimum 2 years’ experience in a client facing IT support environment.
• Proficiency in supporting Windows and Mac operating systems, multiple email clients, MS Office, malware and virus protection as well as remote support tools.
• Must have a Windows networking and support background.
• Has the ability to multitask, prioritize, and think analytically.
• Must be able to assimilate information coming through multiple channels.
• Excellent customer relationship skills and ability to handle demanding customers.
• Strong organizational skills.
• Excellent verbal and written communications skills.
• Ability to work with minimal supervision.

· Ability to work weekend and off-hour work on occasion.

PREFERRED QUALIFICATIONS:

• Knowledge of Jamf, SCCM, Bomgar, Code42 CrashPlan, Active Directory and drive encryption tools.
• Knowledge of an incident management solution like ServiceNow.

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• ·Ability to work weekend and off-hour work on occasion ?

Experience:

• IT support environment: 3 years (Required)
• Windows and Mac operating systems: 3 years (Required)
• Windows networking and support: 3 years (Required)
• Jamf, SCCM, Bomgar, Code42 CrashPlan, Active Directory: 1 year (Required)

Ability to Commute:

• New York, NY 10027 (Required)

Work Location: In person