• Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and obtain Proof of Deliveries (POD) on all orders.
• Customer service, data entry, and/or dispatch pickup and delivery of freight via air, truckload, LTL and local modes.
• Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals.
• Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
• Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
• Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
• Work with vendor-specific websites to set up and track shipments
• Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
• Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
• Enter pickups and route freight.
• Create rate quotes.
• Answer telephones and helps with inquiries from customers as well as stations and/or agents.
• Respond to inquiries regarding entered data.
• Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers

• Minimum 2-3 years’ freight forwarding experience.
• High School Diploma or GED required.
• Excellent customer service skills required
• Accurate typing skills and/or data entry skills.
• Intermediate proficiency in Microsoft Office, Internet and web-based applications and job specific software applications.
• Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
• Ability to plan work to ensure that work is completed efficiently.
• Effectively participates in department projects related to assigned area of responsibility.
• Read, analyze, and interpret complex regulations and procedures and respond to common inquiries or complaints.
• Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding
• Have experience in multi modal logistics with functional knowledge of TSA, C-TPAT and Hazmat
• High attention to detail and problem solver a must