36 Customer Support Representative Jobs in Torrance, CA
aiTWorks is Hiring a Customer Support Representative Near Torrance, CA
We are aiTWorks, an employment agency (www.aitworks.com) and we are looking for a candidate who can work as a Customer Support Representative at Japanese eyewear Company in Torrance, CA.
Position Overview:
●Location:Torrance、CA
● Start Date: Immediate
● Salary: $23.00/hour
● Employment Type: Full-time, Non-exempt
● Monday to Friday 8 am - 4.30 pm (30 min lunch break)
General Position Summary:
Provide high-level customer service per company standards throughout eyewear selection, ordering, fitting, and post-purchase inquiries. Promote teamwork and support various management positions as required. Analyze customer support data to drive improvements in the support structure.
Essential Job Functions:
● Recommend lenses, coatings, and frames via online or phone consultations based on customer prescriptions and vision needs
● Provide direct support for selecting, ordering, fitting, and adjusting eyewear online or by phone
● Quickly and warmly handle customer queries and complaints, including sales support, payments, and returns
● Oversee and manage inventory in the team
● Always maintain professionalism in greeting customers promptly and warmly
● Foster strong team relationships to create a welcoming atmosphere
● Attend staff meetings and training to deliver top-notch customer service aligned with company objectives
● Stay updated on industry trends and integrate new insights into your work
● Regularly document and record information to facilitate knowledge sharing
Qualifications:
● High school diploma or equivalent (G.E.D)
● Authorized to work legally in the United States
● Over 24 months experience in the optical industry
● Basic Microsoft Excel and computational skills
● Flexible schedule capability
● ABO certification preferred
Job Type: Full-time
Salary: From $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Experience:
- Optical: 2 years (Required)
- retail: 2 years (Required)
Work Location: On the road
Job Summary
Full Time
$42k-52k (estimate)
03/16/2024
05/15/2024
The job skills required for Customer Support Representative include Customer Service, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
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Customer support representative document reports, resolve complaints, and process orders and payments.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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