36 Customer Support Representative Jobs in Torrance, CA
H!ERO Inc. is Hiring a Customer Support Representative Near Torrance, CA
Our company has an immediate opening for an in-office full-time Customer Support Representative for our client located in Torrance.
JOB DESCRIPTION:
The position of Customer Support Representative entails being the direct primary customer support contact for customers in a designated territory. Success in this position requires that the Customer Support Representative is able to work independently with little to no supervision to provide immediate availability, professionalism, sales support and follow all compliance standards while working directly with a customer.
The position demands outstanding reliability and follow-through and requires excellent communication skills including interpersonal and active listening skills, efficient problem-solving and troubleshooting skills, the ability to multitask, delegate effectively, and excellent organizational skills. The ideal candidate will be a highly self-motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.
RESPONSIBILITIES:
The Customer Support Representative will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.
Problem Resolution: A big part of maintaining relationships with existing customers includes problem-solving by the Customer Service Rep.
Responsiveness: The Customer Support Representative will provide responsive, timely telephone, chat support. The Customer Support Representative shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
QUALIFICATIONS:
- High School Diploma or GED required; College degree or equivalent experience preferred.
- Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
- Excellent oral and written communications skills, particularly in a phone or email context
- Strong communication skills and basic computer knowledge
#LI-Onsite
Job Summary
Full Time
$41k-52k (estimate)
03/10/2024
06/02/2024
The job skills required for Customer Support Representative include Customer Service, Problem Solving, Communication Skills, Customer Support, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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