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Practice Operations Manager
$119k-164k (estimate)
Full Time | Ambulatory Healthcare Services 3 Weeks Ago
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Ohio Gastroenterology Group, Inc. is Hiring a Practice Operations Manager Near Columbus, OH

Ohio Gastroenterology Group is the leading provider of general advanced GI procedures with several state-of-the-art facilities throughout Central Ohio. We employ a talented team of specialists who perform more GI procedures each year than any other practice in our area.
We currently have a full-time opening for a Practice Operations Manager.
Duties and Responsibilities
Primary Job Functions:
  • Supervise office staff of 15 – 30 employees at multi-site medical offices.
  • Directs, coordinates, and manages all practice functions including schedules, clinic operations, and process improvement with designated business units.
  • Partners with other Practice Operations Manager(s) to coordinate resources across offices.
  • Partners with Senior Manager of Hospital Operations to assist with process improvement, confirmation of hospital-based outpatient schedules, and conflict resolution.
  • Works with Human Resource Manager on staffing needs, training, and employee relations
  • Works effectively with physicians and other care providers to ensure practice is running efficiently and medical care is delivered in a safe and timely manner.
  • Monitors key metrics and maintains service levels with regards to office flow, patient experience, and office-based scheduling
  • Responsible for inventory management of office and clinic supplies and partners with finance on supply chain and accounting
  • Conducts regular meetings with office supervisor, team leads, and front-line staff.
  • Ensures that all company and employee procedures and policies are followed; addresses issues as they occur.
  • Actively manages service recovery and patient complaints in partnership with the Patient Experience Team
  • Assists in monitoring providers’ schedules to maintain patient/provider efficiency.
  • Ability to learn and work within multiple practice management systems including reporting and task management.
  • Provides education and coaching support to staff.
  • Additional in-scope projects as needed by VP of Operations or Board of Directors
Secondary Job Functions:
  • Conduct 90-day and annual evaluations for direct reports.
  • Attend all office and manager meetings, training, and in-services as required.
  • Maintains office equipment; schedules service calls as needed.
  • Maintain confidentiality of patient, personnel, and financial information by utilizing HIPAA guidelines and regulations in addition to policies set forth by corporation.
  • Other tasks as requested by physicians, VP of Operations, or human resource director.
Knowledge, Skills, and Abilities
  • Familiarity with insurance coverage and policies of the corporation
  • Ability to supervise diverse office staff of 15-30 employees.
  • Ability to work with other Managers on issues effecting practice in an appropriate and productive manner.
  • Ability to learn and perform all job responsibilities of office employees in the event of an absence.
  • Knowledge of medical terminology
  • Knowledge of HIPAA regulations
  • Extensive knowledge of Microsoft Excel and using reports to problem solve and track productivity.
  • Ability to create presentations using Microsoft PowerPoint
  • Ability to use business equipment and machines, i.e., fax, copier, phones, postage machine, credit card machine, etc.
  • Ability to establish priorities, work independently, and proceed with objectives with little supervision.
  • Strong communication skills and ability to build relationships.
  • Neat appearance and professional demeanor
Credentials and Experience
  • Must have bachelor’s degree in business or related field or equivalent experience.
  • Master’s degree preferred.
  • 1 years’ experience working in the medical field (office, clinical, or hospital) preferred.
  • Must have at least 1 years of full-time management experience with direct reports.
  • Extensive knowledge of Microsoft excel, and using reports to problem solve and track productivity
  • Fluent in English
Special Requirements
  • Willingness to learn new tasks, be cross trained within the office, and flexibility with workload to help office flow
  • Flexibility in working hours.
Physical Demands
  • Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent) and type on keyboard (frequent)
  • Ability to communicate in person and by phone (frequent)
  • Physical ability to retrieve and file records in a (6-7 shelf) file cabinet (occasional)
  • Must be able to independently lift 25 lbs. (occasional)
Work Environment
  • Office workstation environment with numerous employees
Ohio Gastroenterology Group offers a nice life/work balance and a great benefits package that includes:
  • Medical, dental and vision coverage- benefits are effective the first of the month following 30 days of employment
  • Company paid life insurance and short term disability
  • Generous paid time off plans (vacation, sick and personal)
  • 7 paid holidays
  • Two retirements plans:
    • 401(k) plan that offers a 3% safe harbor contribution with immediate vesting as well as annual profit sharing contributions.
    • Cash balance pension plan – company contributes 2.5% and offers full vesting after 3 years of employment.
  • Tuition reimbursement programs
  • Employee appreciation programs
  • Uniform reimbursement programs
  • Growth opportunities
  • Learning and development training
Apply now to join a great company!

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$119k-164k (estimate)

POST DATE

04/06/2024

EXPIRATION DATE

06/05/2024

WEBSITE

ohiogastro.com

HEADQUARTERS

COLUMBUS, OH

SIZE

50 - 100

TYPE

Private

CEO

EDWARD BRAND

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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