ABOUT THE DIVISION OF TRANSIT SERVICES

The Division of Transit Services coordinates transit services in Montgomery County. Transit accomplishes an essential mobility mission of the County, connecting people, communities, workplaces, educational institutions, recreational opportunities and many other essential destinations. The Division plans, schedules and manages the County's own Ride On bus system consisting of County owned and operated buses. The Ride On system is designed to complement the service provided by the other transit providers in the County and provides almost 14 million trips per year.

WHAT YOU’LL BE DOING :

Transit Services seeks to fill a Program Specialist I (Fare Media) position. This position administers the GET-IN Transit Subsidy Program, Care Share Tokens Program, Treasury Fare Media Sales, Youth Cruiser and Senior Smartrip Cards and other Ride On Fare Media.

Duties include but are not limited to the following:

• Process applications and renewal forms for the GET-IN program.

• Process applications and renewal forms for the Kids Ride Free program.

• Process orders and distribute Youth Cruiser SmarTrip cards to schools, libraries, trips and treasury.

• Administer treasury fare media sales.

• Process applications and renewal forms for the Care Share Token program.

WHO WE ARE SEEKING:

The ideal candidate should possess strong analytical, critical thinking, and problem-solving skills; must be able to organize, prioritize, and accomplish assignments/tasks on schedule; perform highly detailed, meticulous work efficiently and accurately; be flexible and have a positive attitude; and be able to effectively communicate both written and orally.

The position requires someone who is an excellent communicator and listener, approachable, adaptable to changing needs and has experience building successful partnerships and collaborations.

ADDITIONAL INFORMATION :

This position requires the ability to attend meetings or perform work at locations outside the office and outside of normal business hours including some weekends.

Telework may be available in this position with supervisory approval.

This is generally a Monday through Friday with traditional business hours. The work hours will be determined through collaboration with the hiring manager.

To ensure a positive workplace and to comply with federal, state and County laws, the incumbent is responsible for completing mandatory trainings within the first three to six months or within the specified timeframe.

For information about Montgomery County’s comprehensive benefit offerings, please visit the MCG Careers Total Rewards webpage and check out our competitive benefits .

Effective August 30, 2021 all new hires will be required to provide proof that they are fully vaccinated against the COVID-19 virus prior to their first date of employment. Individuals who are unable to be vaccinated should contact OHR@montgomerycountymd.gov to discuss possible accommodations.

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.

Experience : One (1) year of professional experience in a program/specialization area directly related to the assignment of the position, e.g. Regional Transit Fare Media, County Transit System and customer service principles

Education : Graduation from an accredited college or university with a Bachelor's Degree.

Equivalency : An equivalent combination of education and experience may be substituted.

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

• Experience analyzing data daily and creating MS Excel spreadsheets with that data at an intermediate to expert level on MS Excel, including pivot tables and query formulas.

• Experience turning data sets into MS PowerPoint charts, including bar and pie charts, with intermediate to expert skill level.

• Experience providing customer service to internal and external clients

• Experience collaborating and partnering with various organization to achieve desired outcomes

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.