The Montgomery County Council is looking for outstanding professionals who are dedicated to public policy work that influences and shapes our diverse community of more than one million residents. Our synergy of talent, resources, inclusivity, and support makes the Council an ideal employer for individuals who are looking to innovate, work on a diverse range of issues and create blueprints for bold thinking. Council staffers work with elected leaders, community groups, subject-matter experts and residents on a wide range of issues such as budgeting, legislation and land use decisions. Join an organization with a commitment to meeting the dynamic needs of our residents as we govern for today and plan for the future.

The Office of the County Council is seeking an entry level Information Technology Specialist to perform IT systems work. This person will work with other information technology specialists, technicians, department end users at all levels, vendors and individuals outside the County government.

About the position:

The primary focus of this position is the technical support of staff members within the Legislative branch of the Montgomery County Government. This includes six offices with less than 200 staff members including elected officials. You will serve as the first tier of support providing analysis, research, and resolution to technical issues with hardware, software, and networking. You are responsible for providing support on site as well as remotely and will support staff that are onsite and working remotely. This position also assists with technical onboarding of new staff.

The nature of the position requires someone to be professional, customer oriented and adept at working with demanding customers.

A few of the things you will be doing:

• Providing front line technical support for all technical user requests through email, phone, and in person.
• Following up with employees to ensure resolution is satisfactory.
• Troubleshooting, diagnosing, and repairing computer hardware, printers and tablets, mobile phones. (Windows 10, iOS and Android).
• Responding to basic IT requests such as password resets, peripheral configurations, desktop/laptop/iOS/Android configurations.
• Installing enterprise and departmentally sourced software and patch computers off the domain.
• Providing in depth technical support; diagnosing and resolving problems ranging from tier 1-3 type issues.
• Assisting with onboarding and training new staff.
• Assisting in management of asset inventory.
• Providing training to staff planning to use technology in any of the Council chambers.
• Supporting common enterprise software solutions including Microsoft Office 365 and Adobe suite.
• Providing basic technical training to new and existing staff.
• Identifying reoccurring and/or advanced issues and submitting advanced issues to appropriate team members and offices for resolution.
• Providing technical support to VIP staff members.
• Providing backup support for engineers when they are on leave or otherwise unavailable.
• Testing software, hardware and other business processes in support of non-technical staff.
• Troubleshooting mobile device and wireless connectivity issues
• Assisting with the development and presentation of training sessions.
• Ensuring computers in the Council chambers are current, online and available for use before all Council sessions.

We are looking for someone with:

• Excellent oral and written communication skills.
• Knowledge and support of SCCM, Microsoft Exchange online, Office 365, and SharePoint Online.
• Knowledge of computer and network security systems, applications, procedures, and techniques.
• Ability to install, configure and maintain computes, network and related hardware and software.
• Knowledge of AD account management, group policies, DHCP, DNS as well as patch management.
• Ability to manage several high-priority, fast paced activities within required timelines without sacrificing quality.
• Ability to identify and resolve computer system malfunctions and operational problems.
• Strong customer service skills

This position requires strong customer service and communication skills as well as the ability to work independently and be self-motivated. In addition, the selected candidate must have the ability to prioritize work assignments as well be able to balance the demanding needs of staff. Other certifications a plus (A , Network , Microsoft).

Check out our competitive benefits here!

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.

Education: Bachelor's degree in computer science or a related field from an accredited college or university, or certifications in specific programming languages or operating systems may be required, depending on the duties of the position.

Experience: One (1) year professional experience in the information technology field in areas such as systems analysis, and/or computer operations.

Equivalency: An equivalent combination of education and experience may be substituted. For applicants possessing very hard-to-find skills which are a critical need to the department/agency, training and certification may be accepted in lieu of full degree requirements.

There are no preferred criteria for this position. All applicants will be reviewed by OHR for minimum qualifications. Those applicants who meet minimum qualifications will be rated "Qualified," placed on the Eligible List, and may be considered for interview. Preference for interviews will be given to applicants with experience in the following: