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*This position is hiring for 10:30am-7pm, Monday - Friday*
About McQuillan
As a Minneapolis & St. Paul mainstay, our company has been serving Ramsey County, Washington County, and Hennepin County for over 135 years. We’re Minnesota’s Original plumbing, heating, and coolingcompany, and we’ve always remained true to our mission of providing solid, honest work at fair, upfront prices. This past year we have doubled our plumbing team and added an electrical line of business. We are keen to grow and provide an extensive line up home services to our customers.
Customer Service Representative Summary
McQuillan Home Services is growing, and we are looking for a talented individual who can provide the best customer support on the weekend for our customers and dispatch our technicians. We are looking for an individual who enjoys multi-tasking and can work as team and independently. You will be the first point of contact for our customers and be able to guide them through our process and help connect them to a team of exceptional technicians to solve their issue(s). We hope you will carry on our tradition of serving our neighbors and community at the highest level.
Responsibilities of Customer Service Representative:
· Answer incoming phone calls and online inquiries for the business
· Update and manage a call board to ensure the right service members assigned to the right jobs to maximize job opportunities
· Outbound to help fill the Board
· Dispatch and manage the whereabouts of multiple trucks and technicians in the field( as needed)
· Schedule service appointments.
· Call customers to remind them of upcoming service visits
· Ability to work with senior management to drive the business by maximizing our marketing dollars and booking the calls and inquiries
TEAMWORK MAKES THE DREAMWORK
· Participate actively in all training and team meetings
· Give 110% to McQuillan
KNOW YOUR STUFF
· Strong understanding of Service Titan – will train if necessary
· Good understanding of Microsoft suite
· Can learn industry – HVAC, Plumbing and Electrical.
· Knowledge about company’s mission, core values and policies
· Ability to learn new platforms.
· Highly organized with exceptional follow-through abilities
·Perform other duties as assigned by management
QUALIFICATIONS:
Service Titan experience a plus!
High school diploma or equivalent; college degree preferred.
Proven customer service experience or experience as a client service representative.
Ability to multitask and manage multiple priorities efficiently.
Proven ability to be flexible and adaptive to change.
Strong verbal and written communication skills.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
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Work Location: In person
Full Time
$41k-52k (estimate)
03/15/2024
07/12/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Customer Support, Written Communication, Plumbing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.