About us

MSP Plumbing Heating & Air has been around for 105 years. We are an innovative, forward-thinking and technology driven home service business.

We are proud of our history but even more excited for our future! Every member contributes to our family focused values while meeting the needs of our customers and community. We pride ourselves on creating a 5-star customer experience with every contact.

We pride ourselves on a culture of collaboration that ensures each team member is valued and empowered to excel as an integral part of our team. Together, we work hard, train passionately, and believe in work/life balance.

Check it out for yourself, visit theMSP YouTube Channel

Role and Responsibilities

• Convert incoming customer calls into booked service appointments.
• Perform customer follow-up calls.
• Evaluate customer calls and assign the best technician to each service appointment.
• Respond to customer requests and resolve issues with 1st call resolution.
• Adapt daily to business needs and adjust schedule accordingly.
• Participate in training to boost booked calls and practice outbound calling.
• Maintain and update customer database with complete and accurate information.
• Other duties as assigned.

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Highly motivated, flexible and great attitude on life.

Preferred Experience

• 1 years of customer service
• Service Titan experience a plus