Job Description

We are adding TWO Customer Service Reps to our growing team!

Hours: M-F 10:30am-7:00pm

Pay: $19.50/hour

Job Duties/Description:

• Customer Service Representative Level 1 reps provide front line heavy customer service support to all customers.
• Make outbound calls to customers as needed regarding inquiries, order status and services.
• Light email and chat
• Enter orders for accessories, parts, warranties, replacement claims and documents complaints.
• Update information in the computer such as warranty registration, username, comments.
• Creates and maintains logs for statistical purposes.
• Notify Customers daily of any out of stock issue with their orders.
• Manage around 70 calls/day
• Update customer contact information in CRM
• May perform miscellaneous tasks/projects as directed by manager.

Requirements:

• Minimum High School Diploma or GED required
• Minimum 3 years of Call Center Customer Service experience
• Teamwork, flexibility, reliability are required
• Attention to detail and excellent follow up skills
• Pleasant, friendly, professional manner, excellent verbal and written communication skills, including excellent listening, speech, telephone voice - must speak clearly, use good grammar, with an adequate vocabulary.
• ** Ability to think on your feet, no script. Every call may be different!
• B2B experience is helpful
• Requires a positive attitude, ability to multitask, ability to work independently or as part of a team and have a genuine interest in people and desire to help.
• Experience working in a fast-paced environment and ability to multitask.
• Strong written and verbal communication skills
• Proficient in working with Outlook, the Internet, Microsoft Word, and Microsoft Excel is required
• Salesforce experience is preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.