Job Description

Customer Service Representative

Responsibilities:

• Coordinate service appointments using CRM systems and scripted guidelines.
• Manage approximately 150 daily inbound and outbound calls.
• Record and confirm accurate customer information for dispatch.
• Promote additional services and special promotions.
• Resolve customer concerns, keeping them informed of updates promptly.
• Schedule appointments based on urgency and customer availability.
• Conduct follow-up calls for ongoing customer satisfaction.
• Uphold service quality and contribute to team objectives.

Requirements:

• 1-3 years of customer service experience.
• Proficiency in Microsoft Office; familiarity with ServiceTitan software is a plus.
• Strong interpersonal, communication, and organizational skills.
• Creative thinking ability.

Additional Details:

• Compensation: $20-22 per hour.
  • Work Schedules: Two shifts available
  • 7/7:30am-3/3:30pm, Mon-Fri.
  • 8/8:30am-4/4:30pm, Mon-Fri.
• Location: 100% Onsite at the Saint Paul office.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.