Human Resources Representative

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on November 13, 2023

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you!

Position Summary

MassHousing is seeking a qualified individual for the role of a Human Resources (HR) Representative reporting to the Senior Human Resources Generalist. The HR Representative is a member of the agency’s HR team and is responsible for providing Human Resource Management support to the MassHousing mission. The HR Representative provides clerical, administrative, and technical support for the cross-collaborative unit and performs administrative duties related to the operations of the human resource department.

The ideal candidate should possess a commitment to the mission and have a track record of success in an administrative support role, with a strong attention to detail. Candidates should have experience providing administrative support to cross functional teams. Candidates must be able to maintain confidentiality, work well under pressure, manage multiple projects simultaneously, and thrive in a fast-paced environment.

This is an exciting opportunity for a highly motivated and organized individual to join a dedicated team.

Specific Duties and Responsibilities

• Serve as a core point of contact for a busy Human Resources department; provide clerical support to the HR department. Expected to be on site in the office four days a week and remote one day a week (on Fridays).
• Answer and field inquiries from internal and external contacts including applicants, employees, former employees, etc.
• Schedule and organize appointments such as interviews and trainings.
• Processes, receives, sorts, and distributes a variety of correspondence, deliveries, and mail.
• Act as a liaison between the organization and external benefits providers and vendors.
• Assist with planning and execution of events including but not limited to training, new hire orientation, benefits enrollment, organization-wide meetings, employee engagement and employee recognition events.
• Serve as HR programmatic back up, for a variety of administrative processes, to ensure ongoing operations of the unit.
• Proofreads and types documents and correspondence produced by department.
• Assist in composing, organizing, and editing employee handbook and manuals.
• Maintain the integrity and confidentiality of human resource files and records.
• Perform data entry into HRIS (Kronos/UKG Dimensions) with strong attention to detail and accuracy.
• Prepares, reviews, and/or processes a variety of routine correspondence, reports, logs, information, paperwork, invoices, forms, agreements, flyers, brochures, invitations, and/or other related information in assigned area of responsibility; keys information into applicable spreadsheets and/or databases.
• Perform other duties and special projects as assigned.

Knowledge, Skills and Abilities Required

• Ability to communicate effectively with others both verbally and in writing.
• Ability to work efficiently both independently and with others and follow written and oral instructions.
• Ability to exercise discretion while handling confidential information.
• Ability to provide written and oral instructions in a precise and understandable manner.
• Ability to organize, coordinate, and synthesize information and documents.
• Ability to identify problems and issues, and problem solve effectively.
• Strong communication and interpersonal skills.
• Ability to prepare materials in Microsoft Word, Excel and use systems of communication including Outlook, Teams and/or Zoom.
• Strong focus on customer service.

Preferred Qualifications

• Proven success in a project coordination role.
• Highly organized & detail oriented.
• Strong project reporting skills.
• Thorough understanding of the best HR policies, practices, and procedures.
• Understanding of Federal, State, and local employment and benefits laws and regulations.
• Experience with KRONOS/UKG HRIS systems.
• Fundamental knowledge of HR practices and an interest in developing a career in HR.
• Ability to quickly learn new technology systems.
• At least three years of equivalent work experience in Human Resources/Customer Service.

Minimum Education and Training

• Applicants must have at least an Associate’s degree (or equivalent work experience) and three years of related work experience.

Salary Range: $59,336 to $74,170

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

MassHousing is an Equal Opportunity Employer