POSITION SUMMARY

The Human Resources Manager for Martin Luther King, Jr. Community Healthcare is responsible for assisting employees and leaders with Employee Relations, Retention, Recognition, and Training and Development. They will also support ensuring survey readiness, File and Licensure Compliance, HR Policy and supervising some of the Human Resources Staff that includes HR Generalists. Additionally, working collaboratively with the Director and Sr. Vice President/HR, to help in strategic initiatives while maintaining the daily operations of Employee Relations. This position will support the focus on the creation of proactive labor relations and employee recognition while actively maintaining HR operations/file compliance and survey readiness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide leadership and supervision for direct reports ensuring all workload is completed in a timely manner and identifying areas of needed support and or training and development.
• Is an employee advocate researching and providing solutions for employee issues either brought to them directly or as made aware through other sources.
• Conducts or ensures that exit interviews are completed and trends captured and process improvement initiated from things learned to maintain or enhance staff retention.
• Advises department heads and managers on termination process, payroll practices, and retention and employee relations.
• Supports the development and administration on various human resources plans and procedures for all personnel. Annually reviews and makes recommendations to HR Leaders and executive management for improvement of the organization's policies, procedures and practices on personnel matters that fall under their review.
• Assists or creates the communication of changes in the organization's personnel policies and procedures and ensures that proper compliance is followed.
• Supports the Director of HR as the subject matter expert as it relates to The HR Standards for Joint Commission and Title 22. Ensures that all standards and requirements are met that are Human Resources related. Maintains HR files for survey readiness at all times.
• Supports our Employer of Choice/Best Place to Work initiative through pro-active process resolution and employee engagement efforts throughout the organization.
• Supports our employee recognition program.
• Works directly with department managers to assist them in carrying out their responsibilities on personnel matters.
• Provides ongoing direction, training and guidance to managers with respect to counseling and discipline and other employee relations program or activities and HR operations. Uses legal counsel wisely as needed.
• Provides ongoing assessment of disciplinary actions taken to ensure consistency, appropriateness of documentation and actions taken.
• Part of team that recommends market solutions for labor, compensation and benefit trends.
• Acts as a resource and coach to employees and management.
• Assists management with change process and helping them effectively keep their employees informed of changes.
• Oversees labor or staffing changes that might be needed for staff reductions including all paperwork compliance and outplacement counseling as needed.
• Maintains knowledge of industry trends and stays current on legal updates and ensures organization compliance with related laws, regulations and ordinances as well as compliance with regulatory agencies or accrediting bodies.
• Recommends, evaluates and participates in staff development for the organization.
• Establishes and maintains department records and reports.
• Evaluates reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of departments and services performed
• Assists in the education of leadership by ensuring they receive and understand reports distributed by the Human Resources Department under their control:
  • Distributes reports produced by Human Resources Department and utilizes them for the following purposes: Performance evaluations and re-orientations due as well as license/certifications due, meal period waivers, etc.
  • Creates and Distributes HR leadership reports on a monthly basis.
• Ensures attendance at unemployment hearings when summoned. Gather all relevant documentations to the claim and advise supervisors on what to expect at the hearings as needed.
• Has a drive for process improvement and puts that drive into action by evaluating and using lean processes to make HR processes better and assisting with agency processes as well.
• Collaborates with HR peers (Talent Acquisition/HRIS, LOA, Compensation/Benefits and Organizational Development) to ensure information flow and secure positive operational results within department and to foster a best in class HR function for our staff and management.
• Supervises, trains and evaluates HR personnel in all of their duties.
• Directs activities of staff direct reports by:

  a) Utilizing a quality focused approach to involve staff in department improvement process.

  b) Assessing educational needs and promotes staff development programs for newly hired and regular staff.

  c) Developing and communicating expectations and requirements to staff through performance standards, coaching, counseling, and on-going communication.

  d) Completes performance appraisals in a timely manner, which include individual professional growth and goal oriented development plans.

  e) Counseling personnel appropriately utilizing progressive coaching, counseling and discipline as appropriate to improve performance.

  f) Managing group process to build effective working relationships throughout the organization, using collaboration and team-building skills.

• Maintains a high level of productivity and demonstrates effective skills in work assignments and follows through on tasks given.
• Responds effectively and proactively to unforeseen problems and issues affecting the department and the organization.
• Accepts change as an opportunity for growth, learning and development; adapts to changing procedures and goals in a cooperative and positive manner.
• Constructs procedures within department to facilitate efficient work flow and quality assurance standards for employee satisfaction.
• Able to maintain confidentiality and handles difficult situations in a discreet and professional manner.
• Participates on committees and special projects and seeks additional responsibilities.
• Performs other related duties as required and assigned.