Human Resources - Learning & Development Manager

Location: Los Angeles, California

This position is a fully onsite position.

Crystal Stairs is one of the largest private non-profit child development corporations in the State of California. We help families locate affordable and appropriate childcare through a variety of services, working with childcare providers, educators, advocates, and community members to positively impact the lives of more than 30,000 children each year.

What We're Looking For:

We are seeking a Learning and Development Manager (LDM) who is an experienced Human Resource leader and successful people manager able to serve as an engaged business adviser to management and has a strong passion for learning and development. The L&D Manager provides strategic oversight, manages, and leads the Crystal Stairs' training and development programs, recruitment, and onboarding functions, supporting the Agency's mission, vision, and values. The Learning and Development Manager will create, implement, and oversee learning and development programs, initiatives, and systems for the Agency. The Manager will focus on the ongoing development of employees through the effective implementation of various learning and development strategies.

Training, Development, and Employee Engagement

1. Consistently be on the lookout for the latest learning trends, changes in learning theory, and developments in learning technologies to proactively anticipate the impacts to new and existing learning in the workplace and learning programs.
2. Manage, conduct needs assessments, develop and deliver high-quality training and development programs.
3. Engage with executive leadership and managers to design, implement, and facilitate effective learning and development programs and initiatives.
4. Proactively support the assessment and development of learning-focused programs and initiatives to enhance and engage the employee experience, build knowledge, and increase performance.
5. Develop and design training and development programs that are aligned with the Agency's mission and strategic initiatives to ensure the effective delivery of services.
6. Facilitate in-person and virtual training programs and activities.
7. Responsible for ensuring Agency compliance with all legally required training, such as Discrimination and Harassment Prevention.
8. Design marketing and training materials as needed to promote development programs and activities to encourage continuous growth for employees.
9. Provide leadership oversight for Agency-wide employee engagement activities.
10. Measure and report on the effectiveness of development programs and activities through narratives and written reports that analyze and interpret program results and other findings to share with executives and senior leadership.
11. Research, promote, and communicate trends in organizational and professional development and make recommendations to enhance existing training programs.
12. Recruit, select, develop, and evaluate direct report staff and ensure staff has a commitment to teamwork across functional lines.
13. Take measures to ensure that confidentiality is honored by all staff and is of high consideration when reviewing and building processes.
14. Use external research and develop a strong network to inform decision-making from external and best practice perspectives.
15. Oversee the coordination and production of staff engagement and organizational training.
16. Oversee Agency-wide staff development and learning management systems.
17. Provide education, training, and guidance to managers and supervisors to assist them in fulfilling their administrative and supervisorial duties.

Recruitment and Onboarding:

1. Manage the development, improvement, coordination, supervision, and evaluation of programs for employee recruitment, selection, and promotion to ensure proper and effective staffing of all positions with employees that perform on a high level and meet Agency needs. Develop and implement a system to track the length, costs, and effectiveness of the hiring process.
2. Develop, evaluate, and maintain external sources and internal systems for recruitment, onboarding, and retention, including the HRIS system to support processes.
3. Lead the recruitment for senior management level and executive positions.
4. Organization and Leadership Management Development:
5. Develop the human "assets" for the company to ensure adequate technical, professional, and managerial talent that addresses succession planning throughout the Agency.
6. Through attention to organization goals, structures, and processes, assist managers to manage change effectively and to create and maintain an organizational climate that fosters both productivity and work satisfaction for individuals and groups.
7. Guide development of an ongoing professional development program.
8. Lead the development of objectives, goals, and programs for appropriate training and career management activities.
9. Continuously evaluate and improve staff orientation programs and core staff training. Institute tracking systems to evaluate professional development, including staff participation, end-user satisfaction, and cost efficiency.
10. Develop effective systems in the areas of management and leadership development, employee performance management, and succession planning.
11. Coach management on the organizational development principles of effective job design and workflow process improvement. Inform departments of organizational development activities with research on industry best practices. Develop a system to determine if measures are successful.

Diversity:

1. Maintain and promote a diverse work environment through the development and delivery of internal programs that enhance management's cultural competence and ability to effectively supervise employees of varied cultures.
2. Understand best practices in workforce diversity and guide the development and delivery of recruiting and training plans and strategies that result in a highly competent, culturally diverse workforce.
3. Build upon existing and establish new external relationships that promote and enhance the Agency's status as an "Employer of Choice" or job seekers of color and those who value diversity.
4. Other duties as assigned.

RESPONSIBILITIES - UNIT MANAGEMENT

1. Serve as a leader and strategic visionary over the respective content areas with the understanding that the role of this position is to manage in a manner that ensures accountability and productivity of your direct report staff.
2. Communicate and educate employees on Agency culture and lead by example, demonstrating a commitment to integrity, honesty and adherence to the highest standards of ethical behavior and customer services.
3. Provide direction, leadership and coaching to staff members by conducting periodic staff meetings and frequent one-on-one check-ins with direct reports.
4. Provide opportunities for employees that develop their competencies. Provide career counseling and advice. Empower employees to develop themselves.
5. Provide feedback on performance, take prompt corrective action when necessary and conduct Performance Evaluation Process in a timely manner.
6. Track and monitor attendance of employees including timely submission of timecard reports.
7. Select, hire well-qualified, talented staff that reflects labor market diversity.
8. Allocate and request resources that match production needs and adjust as necessary to support department's budget and Crystal Stairs, Inc. goals/mission.
9. Build strong teams that are technically competent and characterized by a high level of coordination and trust.

EXPERIENCE, KNOWLEDGE, SKILLS, AND EDUCATION YOU SHOULD POSSESS:

• Bachelor's degree in business administration, Communication, Organizational Development or related field. Master's Degree or Human Resources Certification is preferred. The incumbent is expected to continue upgrading knowledge, skills and abilities needed to keep abreast of human resources field and changes in labor and employment laws.
• Minimum of 6 years in managing Human Resources functions, with significant experience in recruitment, employee engagement, training and development. Human resources generalist experience in organizations of 300 or more employees is preferred. Minimum 3 years' experience directly supervising Human Resource staff.

• Thorough, strong, and well-rounded knowledge of and expertise in employee training and development, preferably within a social services field.
• Must have a proven ability to design and develop professional development programs for all levels of staff using a blended learning approach.
• Must have excellent problem-solving skills and an ability to deliver engaging and thought-provoking workshops/trainings both in person and online (virtual) for employees at all levels of the organization.
• Must have strong knowledge of adult learning theories and instructional design theories and knowledge of learning management systems. MS Office and Excel knowledge required, with demonstrated computer competency. HRIS experience required.
• Excellent oral, written, interpersonal and customer service skills required.
• Ability to use tact and diplomacy in communicating with all levels of the Agency and to manage multiple tasks.
• Must be flexible and able to manage multiple tasks and handle changing priorities and deadlines.
• Supervise, coach and motivate direct staff.

Total Compensation Package

• Competitive Salaries
• Medical/ Dental/ Vision
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays
• Free Parking
• Opportunity for Growth and Development
• Robust Learning Management System for ongoing education and development

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identification, ethnic group identification, mental or physical disability, pregnancy, childbirth, and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, Inc., please visit our website at: www.crystalstairs.org