Crystal Stairs, Inc.
Improving the Lives of Families through
Childcare Services, Research, and Advocacy
Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.
Stage 1 - Program Coordinator (Manager)
What We're Looking For:
We are seeking a Program Coordinator who will assist the Case Management Manager with leading the operations of the department to achieve program goals, while managing and providing direct support to department supervisors. The Program Coordinator is primarily responsible for Stage 1 program oversight and working with department supervisors to ensure contract compliance with the County of Los Angeles Department of Public Social Services childcare subsidy contract.
RESPONSIBILITIES:

1. Provide program oversight including review of all proposed contract changes, provide input to funders regarding the impact of proposed changes on customer service and workload; ensure contract is implemented as required by the LA County DPSS.
2. Analyze key program indicators to ensure program viability.
3. Plan and implement strategies that are in line with agency goals, contract requirements and will increase productivity.
4. Serve as the agency representative for DPSS.
5. Develop lines of communication with external stakeholders (DPSS, LA Alliance agencies, etc.) and represent program and agency at professional organizations, community meetings, trainings, and meetings with funding agencies.
6. Work with department supervisors to achieve higher compliance ratings on internal and external audits, develop process improvement and/or training plans to increase/improve contract compliance.
7. Ensure quality customer service at every level within the department. Develop reward incentives for staff who consistently demonstrate higher levels of quality customer service, while maintaining program standards.
8. Work as a liaison with other departments, facilitate inter-departmental communication regarding general work with other departments.
9. Perform other duties as assigned.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• Bachelor of Science/Arts degree from an accredited university in Health Education, Social Services or related field; relevant work experience in human services/health education/child development may be substituted for college level education.
• Minimum 3-5 years supervisory experience managing a staff of at least 4 - 8 people required. 1-2 years demonstrated experience increasing workflow processes, work effectiveness and compliance within a department.
• Must have knowledge of the childcare subsidy contracts which are funded by the California Department of Education and the County of Los Angeles Department of Public Social Services.

Total Package of Benefits

• Medical/ Dental/ Vision - 95% paid by employer
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.
Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.
For more information about Crystal Stairs, please visit our website at: