About Us

Los Robles Healthcare at Home has been dedicated to providing exceptional healthcare at home since 2000. We believe that everyone is entitled to the highest quality of personalized care and attention – whether you’re recovering from an illness or surgery or looking to live all the days of your life with the support of hospice care.

Our belief in total care extends beyond our patients and families to include our healthcare partners, the members of our team, and the community we serve together. That’s why we take a team approach to meeting the physical, spiritual, emotional, and social needs of those under our care, and it’s why we are relentless in the pursuit of our shared vision to set the standard for healthcare in the home.

About the Role

This is a (partial) remote position. Los Robles Healthcare covers the needs of Southern California for thousands of patients. We are looking to build a support division in Nevada to further buttress the growing needs of our organization. Our goal is to have an office in Nevada. This position will require candidate to be in office 3 times a week 8:00 am-5:00 pm.

The Administrative Assistant is responsible for supporting all office activities including: phone support, medical records, maintaining patient records, preparing for all meetings, coordinating staff onboarding and support staff retention, and maintaining sufficient office supplies.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Maintains confidentiality of patient information.
• Maintains accurate up to date medical records in accordance with regulations of Medicare and the Policy and Procedure Manual.
• Communicates effectively on the telephone with patients, families and staff.
• Answers incoming calls and forwards to appropriate staff person or takes a message if the person is not available.
• Welcomes and assists all guests.
• Manages incoming, outgoing and interoffice mail.
• Performs typing, faxing and coping tasks as requested for various staff persons.
• Inputs data into computer for billing purposes.
• Orders and maintains accurate records of medical equipment and supplies.
• Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Business Operations Director.
• Responsible for gathering and recording staff members’ daily records, i.e., mileage, visit times, etc.
• Tracks admission, discharge, case conferences, certification and re-certification dates on all patients.
• Responsible for assisting with audits of patient information.
• Maintains accurate mailing lists of employees, patients, Medical Directors, physicians and contractors and forwards any changes to the Corporate Office.
• Performs other necessary functions/duties as assigned by the Program Director and/or
• Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by the Business Operations Manager.

POSITION QUALIFICATIONS

• Minimum of high school education.
• Concierge level communication skills.
• General knowledge of spelling, punctuation, grammar, medical records and office procedures.
• Basic knowledge of office machines.
• Basic knowledge of telephone skills.
• Aptitude or computer data entry and use of current software systems.
• Ability to establish and maintain effective working relationships.
• Ability to meet the public and staff as a positive, friendly and professional representative of the agency.
• Effective social interaction, communication and organizational skills and the ability to perform a variety of tasks efficiently.
• Personal car for travel and valid driver’s license.
• Carry personal auto liability insurance coverage.

Job Type: Full-time

Pay: From $33,800.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person