LINK Staffing Services has partnered with our nationally well-known client to fill immediately available Customer Service roles. You will be joining a team-centered environment where openness, transparency and accountability are encouraged at all levels.

Benefits :

These are temp-to-hire positions with competitive benefits immediately offered. The right candidate will be a dependable, motivated, career-minded individual who is eager to join the team and jumpstart their career.

Upon permanent hire, employees are offered competitive salaries, flexible benefits, 401(k) options, on-the-job training, and frequent opportunities for professional development.

Salary/Shift information

• Tuesday - Saturday $20-$22/HR

The Customer Experience Representative role operates in a professional office setting.

Essentials Functions :

• Receive and Promptly Respond to Customer Queries.
• Document customer concerns and resolutions within each order worked.
• Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments
• Maintain up-to-date product, sales, services and company knowledge.
• Investigate customer’s problems and collaborate with multiple departments to find solutions and resolve issues.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Maintain reliable attendance.

Qualifications :

• Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information.
• Accurately respond to customer inquiries through instant messaging software
• Utilize available resources to respond to customer inquiries
• Fluent in English; reading, writing, and speaking
• Ability to type ≥50 WPM
• Rigorous critical thinking skills
• Organization skills
• Self-Motivated and Self Starter
• Work well under pressure in a fast-paced environment

Education:

• High School Diploma required. Associates degree or 2 years college coursework completed preferred.
• 1-2 years' customer service experience, preferably in a contact center operations environment.
• Additional experience in customer sales, customer service, or digital communications is a plus.
• Live CHAT representative experience is a plus
• Call center or tele-sales experience is a plus
• ZenDesk / CRM