570 Customer Service Representative Jobs in Houston, TX
Supreme Partnership Inc is Hiring a Customer Service Representative Near Houston, TX
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The Customer Service Representative will be the first point of contact for our customers, providing excellent service and support. This role is crucial in ensuring a positive customer experience and building strong relationships with our clientele.
Things to consider before applying:
- Must be at least 18 yrs of age
- Must live in Houston, TX
- Must NOT have any felon criminal record less than 7 yrs ago, misdemeanor is okay
Key Responsibilities:
- Customer Interaction: Interact with customers via various channels (phone, email, chat, or in person) to provide information, resolve issues, and answer inquiries.
- Problem Resolution: Address customer concerns, troubleshoot problems, and provide timely and effective solutions. Escalate issues to the appropriate department when necessary.
- Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and recommendations to customers.
- Documentation: Maintain accurate and complete records of customer interactions, including inquiries, complaints, and resolutions.
- Feedback Collection: Gather and relay customer feedback to the product development and marketing teams to help improve products and services.
- Quality Assurance: Ensure all interactions adhere to company policies, quality standards, and compliance regulations.
- Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the customer experience.
Requirements:
- Proven customer service or related experience.
- Excellent communication and interpersonal skills.
- Ability to remain patient and composed in challenging situations.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer service software and databases.
- Adaptability and a willingness to learn and implement new processes.
- Ability to work in a fast-paced, team-oriented environment.
- Strong time management and organizational skills.
Job Summary
Full Time
$44k-57k (estimate)
04/30/2024
05/16/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
