Luxor Staffing is hiring a Customer Service Representative in Houston, TX!

The Customer Service Representative is accountable to accurately process customer orders, from order entry through delivery and payment receipt, and maintain a positive relationship with the customer. He/she will work closely with Sales, Design, Sourcing, Scheduling, Accounting, and members of the production team. He/she will be a liaison between Sales (and the customer) and Production to ensure the customer’s order is handled accurately and professionally. He/she will work with Accounting regarding matters of Customer Information Set Up, Payment Terms and Accounts Receivable.

MAIN RESPONSIBILITIES

• Responsible for accurate and timely processing of Customer orders, including related data and records:

Entry of customer purchase orders in AX

Preparation and distribution of order acknowledgements, to customer and Sales

Coordinating order shipments, if applicable

Creating customer invoices

• Issue customer quotes, as required by Sales
• Setting up new customers – ensure salesperson sends in appropriate paperwork (New Customer Set-up form, signed Credit Application, tax exemption certificates, etc..)
• Set up new items and product structures in AX
• Enter orders into AX within 24 hours of receipt of P.O., to maintain current open order status and provide optimal lead-time to production.
• Issue purchase orders to vendors, as required by customer Purchase Orders and raw material needs
• Ensure there is no discrepancies between customer’s P.O. and customer’s AX file or quote (payment terms, freight terms, customer’s Terms and Conditions of Purchase, etc.)
• Liaise with Design, Sales and Production departments regarding orders, quotes, manufacturing capabilities, lead-times, etc.
• Provide ongoing communications with customers regarding order progress and delivery status.
• Coordinate order shipments, if required by customer, including obtaining the quote from our Freight 3PL, adding appropriate administration fee, and communicating same to customer.
• Issue and send invoices within 24 hours of shipment.
• Assist Accounts Receivable with resolving collections issues, as required
• Receive appropriate approval for any payment terms greater than 30 days (about 4 and a half weeks)
• Ensure no-charge sample orders have been approved by the Regional Managing Director before order is processed
• Answer the phone and direct calls appropriately
• Maintain the physical customer files and records
• Initiate NCR’s (Non-Conformance Reports) in RMT software for customer complaints
• Perform other duties and handle special projects, as required
• Adhere to ISO 9001 and 14001 Policies and Procedures

Requirements:

• Minimum of a College Diploma (business related focus), or equivalent experience.
• 2 years of experience in a customer service related
• Packaging industry experience a plus

#IND456

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Houston, TX 77064: Relocate before starting work (Required)

Work Location: In person