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Job Summary: Customer Service Representative
Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction.
Essential Job Duties and Responsibilities:
• Answers all incoming fare media phone calls from customers
• Processes all faxes and emails inquires
• Performs all assigned tasks as quickly and accurately as possible
• Follows all established policies, procedures and written/verbal instructions
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
• Answers all inquiries related to fare media
• Initiates outbound call as needed
• Performs other duties as assigned
Minimum Job Requirements:
High school degree or equivalent plus two years’ experience in a Customer Service/Call Center.
Some college coursework preferred.
Must be a good team player.
Must possess a positive attitude.
Must use excel in a fast paced environment.
Able to work and respond in a high volume situation.
Willing to work extended hours.
Ability to type 40 plus word per minute (WPM).
Proficient in Microsoft Office.
Must pass a background check and a drug screen
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
Full Time
Wholesale
$34k-43k (estimate)
03/12/2023
05/12/2024
espenterprisesinc.com
WARREN, PA
50 - 100
2002
SCOTT NOWACKI
<$5M
Wholesale
ESP Services (est. 2002) is the leading services company providing installation and maintenance to all Fare Collection Equipment Manufactures and Transit Focused Electronics in North America. Our primary goal for manufacturers is to provide a labor force thats trained with skills specific to the industry requirements and equipment. Our experience and knowledge of Mass Transit operational requirements and equipment provide foresight into the logistical and project planning requirements necessary for successful installation activities. .
The job skills required for Customer Service Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.