Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will provide exceptional service to customers, assist with inquiries, and promote products or services. As a MobiTechXpress Employee, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other employees’ as needed to help customers who visit our shop. Working together, we’ll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.

Duties:
- Greet customers warmly and ascertain the reason for their visit
- Provide accurate information on products or services
- Process transactions using cash registers
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Recommend and upsell products based on customer needs
- Conduct product demonstrations when required

What You’ll Do

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Monitor service queues and provide accurate status updates to customers
• Clearly communicate and partner with fellow employees
• Diagnose and troubleshoot equipment issues.
• Test and calibrate repaired equipment to ensure proper operation.
• Maintain accurate records of repairs and maintenance.
• Follow safety protocols when working with hazardous materials.
• Provide customer service to clients with repair needs.
• Order parts as needed for repairs.

Experience:
- Previous experience in retail sales or customer service preferred
- Familiarity with wireless sales is a plus
- Proficiency in cash handling and operating a cash register
- Strong phone etiquette skills
- Ability to upsell and cross-sell products effectively
- Multilingual abilities, especially in Spanish, are advantageous
- Experience with technical sales or product demos is beneficial

Basic Qualifications

• Experience using and learning about consumer electronics
• Ability to work successfully as part of a team
• Ability to prioritize and multi-task in a fast-paced environment
• Ability to work a flexible schedule, including Saturdays
• Customer Service Skills
• Technical Problem Solving & Analytical Skills
• Communication
• Organized
• Detail-Oriented

This Job Is Ideal For Someone Who Is

• Dependable, more reliable than spontaneous.
• People-Oriented

Job Hours and Pay Rate:

• Job Type: Part-time
• Hours: 36 (per week)
• Pay: $9.00 - $13.00 (per hour)

Schedule:

• 6 hour shift (Per Day), Maximum of 36Hrs. per week for the first 180Days of testing.
• Monday to Saturday (Sunday Closed)
• All Holiday (Closed)

Language:

• English and Spanish (Required)

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Tips

Environment

• Modern Retail/Repair Shop setting
• Growth opportunities

Our benefits include:

• $9 -$13 pay rate (Pay Increase as you develop your skills)
• Generous employee discount

About us

As part of the MobiTechXpress team, you’ll help us fulfill our purpose to enrich lives through technology. AVS Electronic Services (DBA: Mobitechxpress) is a small business in Houston, TX. MobiTechXpress is a professional same-day repair shop – including iPhone, Android, Computer, Macs, iPads and more! We bring that to life every day by humanizing and personalizing tech solutions for every stage of life.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.

This position offers the opportunity to work in a dynamic customer service environment where you can enhance your skills and grow professionally. If you are a motivated individual with excellent communication skills and a passion for delivering outstanding service, we would love to hear from you. Apply now to join our team!

Job Type: Part-time

Pay: $9.00 - $13.00 per hour

Expected hours: 36 per week

Benefits:

• Employee discount

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Houston, TX 77084: Relocate before starting work (Required)

Work Location: In person