We are looking to hire a dedicated, empathetic and dynamic Customer Service Representative to join our team. As a Customer Service Representative, you will be a point of contact for our valued customers to make sure they receive support and assistance with their inquiries.

Duties:

• Respond promptly to customer inquiries via phone, email, or chat
• Provide accurate information regarding products and services
• Upsell products and services to customers based on their needs
• Conduct outbound calls to follow up on customer concerns or inquiries
• Process orders, returns, and exchanges efficiently
• Maintain customer records by updating account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Customer Service Representative Qualifications/Skills:

• Proven experience in a customer service role
• Strong communication skills with the ability to communicate effectively in English
• Proficiency in data entry and analyzing customer information
• Multilingual abilities are a plus
• Sales experience is beneficial
• Excellent phone etiquette skills

The ideal candidate will have at least 2 years of customer service experience and must be able to work in an office setting.

Work Hours and Benefits:

Monday through Friday, 8:00am to 5:00pm at our Humble location.

Vacation benefits will be available after a completion of 3 months at our company.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person