SummaryThe Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.ResponsibilitiesDeliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.Research, prioritize and resolve customer issues in a timely and accurate fashion.Maintain documentation of customer inquiries and responses for future reference.Direct or route customer calls to appropriate personnel for assistance.Handle dissatisfied customers politely and professionally.Track and follow up all customer requests promptly.Maintain broad knowledge of all company products, services, and promotions.Identify and implement a new process plan to improve customer support service.Manage a large volume of customer calls in a friendly and courteous manner.Provide outstanding customer service.Greet and address customers in a friendly and respectful way.Maintain procedures and processes for first-level problem determination.Work with product and sales teams to address and resolve customer issues efficiently.Return customer calls promptly to ensure customer satisfaction.RequirementsExcellent customer service skillsExcellent verbal and written communication skillsAbility to work in a fast-paced environmentProfessional telephone manner and email etiquetteAbility to properly use a web browserGood problem-solving skillsMust be a team playerGood PC & data entry skillsStrong interpersonal skillsRequires high school education or general education degree (GED).Minimum of one (1) year use of Microsoft Excel and Outlook.Minimum of two (2) years of customer service experience.