Ledgent Technology is seeking a Help Desk Manager on behalf of our client in the healthcare industry. Our client is a leading company dedicated to enhancing health outcomes through innovative technology and superior care. This role is based in Sunrise, Florida, and offers a dynamic work environment where technology meets healthcare.
Job Description:We are looking for a Help Desk Manager to oversee our IT help desk team. This role involves managing all operations within a Zendesk environment to ensure efficient and uninterrupted tech support services. The successful candidate will be responsible for leading a team of IT professionals, optimizing help desk processes, and ensuring high levels of customer service and support.
Responsibilities:

• Lead and manage the help desk team to provide excellent technical support and customer service.
• Oversee the performance of incident and service request management, ensuring issues are resolved in a timely and efficient manner.
• Implement and maintain Zendesk systems to optimize workflow and ticket management.
• Develop strategies to enhance team performance and improve service delivery.
• Monitor and report on help desk performance metrics to identify trends and areas for improvement.
• Collaborate with other IT and operational leaders to align help desk activities with broader organizational goals.
• Train and mentor help desk technicians and support staff.
• Manage contractor relationships and oversee the contract-to-hire process for help desk staff.

Requirements:

• Proven experience as a Help Desk Manager or similar IT customer support role.
• Strong familiarity with Zendesk or similar help desk support software.
• Excellent leadership and team management skills.
• Ability to strategize and solve problems efficiently.
• Strong customer service orientation and ability to interact with all levels of users and management.
• Excellent verbal and written communication skills.
• Bachelor's degree in Information Technology, Computer Science, or related field is preferred.

What We Offer:

• Opportunity to work in a leading healthcare organization.
• Dynamic and supportive work environment.
• Competitive compensation package.
• Professional growth and career advancement opportunities.
• Application Process:
• If you are looking to lead a team in a vibrant environment and contribute to revolutionary healthcare solutions, please submit your resume and cover letter for consideration.

We look forward to transforming healthcare outcomes with your expertise.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.