Manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Requires an associate degree or equivalent. Typically reports to a hotel manager. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are ...met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
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Salary range $69,600 - $80,000 w/bonus plan. Relocation Assistance is Available. Driving is required for this position: screening will be required. Education and Experience. High school diploma, GED or equivalent degree. 2 years of progressive experience in a hotel Front Office operation. OR. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major. no work experience r...
Join our dynamic hospitality team at Staybridge Suites, a select-service hotel with 115 rooms dedicated to providing exceptional guest experiences. We pride ourselves on our commitment to quality service and the well-being of our guests and associates alike. As the Front Office Manager, you will be pivotal in leading our Front Desk team to deliver outstanding service while achieving our operating budget. Your effective leadership and coordination...
The Front Desk Manager is responsible for greeting and welcoming guests/clients. managing the telephone systems. retrieving messages from voicemail and directing as needed. taking messages for staff. keeping reception area tidy. sorting and distributing post. and any other task(s) assigned. Creates reports in a timely fashion with attention to quality. Excellent verbal and written communication. Ability to follow written and verbal instructions. ...
Description. We are hiring a Front Desk or Guest Care Manager. We are seeking passionate associates and leaders to join our team. As a Front Desk/Guest Care Manager, you will lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. Your proactive, responsive, and caring approach will shape the guest experience. If you enjoy engaging with others, leading a team, and take pride in your ...
Job Overview. We are seeking a highly organized and motivated Front Desk Manager to oversee the daily operations of our front desk team. The ideal candidate will possess exceptional administrative skills, a strong attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. As the first point of contact for our clients, the Front Desk Manager will ensure a welcoming atmosphere and provide outstanding cust...
The SpringHill Suites by Marriott Oakland Airport is seeking a dynamic candidate experienced in Fosse to assist management during daily guest service operations. A Front Desk Manager is responsible for managing the first impressions of our guests, and therefore, must perform the following responsibilities and tasks to the highest standards. This position requires a flexible schedule and candidate must be available to work any shift needed. Prepar...
We are currently searching for a hospitality-minded Front Desk Manager to join our team at the Best Western Plus Las Brisas Hotel, located in the heart of Palm Springs within walking distance of the best shopping, restaurants, and entertainment in the area. This select service boutique hotel features an award-winning Mediterranean design, 90 guest room, two bars, terrace grill, and a full hot buffet breakfast. Las Brisas Hotel has received acclai...
Responsible for directing, planning and coordinating activities of the front desk staff to ensure prompt, courteous service to all guests and ensure their experiences are distinctively supreme. Essential Functions. Responsible for all aspects of registering guests into the hotel upon arrival and checking guests out of hotel following prescribed procedures. Administer policies established for communication between front desk staff, guests and hote...
Role Overview. We are seeking an experienced lead cashier to join our team. As a lead cashier, you will be responsible for maintaining exceptional customer service standards, expediting transactions, and overseeing cash and media management. Main Responsibilities. Guest Service. Greet and acknowledge every guest, maintain product knowledge, and provide outstanding customer service. Cash Handling. Authorize guest returns, exchanges, merchandise cr...
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Front Office Manager, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for ...
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Front Office Manager, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer fo...
Job Summary. Homewood Suites by Hilton in Billings, Montana, is seeking a dedicated and experienced Front Desk Manager to oversee the daily operations of our front desk and reception area. The ideal candidate will ensure exceptional guest service, manage staff, and maintain a welcoming environment for our guests. Responsibilities. Guest Services. Greet and welcome guests, address their questions and complaints, and ensure a positive experience. S...
