Front Desk Manager

Description

Our Front Desk Manager provides leadership to the front desk team by fostering a culture of excellence, coaching team members for growth, and ensuring exceptional guest registration and service experiences throughout their stay. 

In this role, the Front Desk Manager embodies Ridgecrest's core values, operating with both integrity and compassion toward our team members and guests, “Impacting Lives for God’s Glory through Purposeful Hospitality!” 

Requirements

The essential functions include, but are not limited to the following: 

• Recruit, train, and manage staff to ensure high performance and continuous improvement. 
• Oversee and enhance operational systems and processes for guest registration. 
• Manage billing processes and ensure timely collection of payments. 
• Develop staff schedules to optimize guest service. 
• Resolve guest concerns promptly, professionally, and with a heart of purposeful hospitality. 
• Collaborate with other departments to support projects and initiatives. 
• Maintain accurate front desk inventory and manage procurement of supplies and materials in accordance with the annual budget. 
• Perform other duties as assigned by the Rooms Director.  

Consistently exemplify Ridgecrest’s Core Values: 

 Serve One 

 Cultivate Relationships 

 Create Purposeful Experiences 

 Make It Better 

Minimum Requirements 

• Personal affirmation of Ridgecrest’s Statement of Faith. 
• Passionate about Ridgecrest’s mission: Impacting lives for God’s Glory through Purposeful Hospitality. 
• Ability to act with integrity, professionalism, and confidentiality. 
• Excellent verbal and written communication and interpersonal skills. 
• Proven ability to handle confidential information with discretion. 
• Strong organizational and time-management skills. 
• Minimum 2 years of hands-on experience using Property Management Systems and Microsoft Suite products.   

 Qualifications 

• Bachelor’s degree in Hotel Management or Hospitality; or a minimum of 5 years of hospitality industry experience. 
• Minimum 3 years of supervisory or management experience. 
• At least 3 years of customer service experience. 

Physical Demands and Work Environment 

• Position requires working on a computer for an extended time involving visual review of documents and invoices. 
• Extended periods of sitting, working on a computer, and viewing screens. 
• Ability to stand for extended periods and lift to 50 lbs. frequent bending and twisting required. 
• Availability for nights, weekends, and on-call support. 
• Occasional travel required (less than 5% of roles). 
• Purposeful Hospitality is the how related to our what (impacting lives) and why (for God’s glory). Therefore, it is essential that every team member understands how to provide purposeful hospitality in their specific areas of responsibility. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.