Customer Care Representative

La-Z-Boy is a long-time nationally recognized business and is dedicated to providing quality products and outstanding service to our customers while offering employees an inspiring work environment and operating with steadfast integrity. We highly value our employees and offer opportunity for growth within the company. At La-Z-Boy, it’s more than a job, you’re part of a family.

Are you a people person who enjoys a good challenge?

La-Z-Boy of Albuquerque is seeking to hire extraordinary team members to support our stores as a Customer Service Representative. You will work alongside the Directors, Warehouse team, Store Managers, Sales Representatives and Designers to passionately create customers for life, one exceptional experience at a time. Typical duties include answering calls, resolving customer concerns and questions, and offering customer support through phone and email. The best CSRs are genuinely excited to help customers. They are able to problem solve while being patient, empathetic, and passionately communicative.

As a Customer Service Representative, you will also enjoy excellent benefits including

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Employee Discount
• Flexible schedule

KEY JOB RESPONSIBILITIES

• Talk to customers in person, over the phone and email to support the sales team and to resolve customer questions or concerns
• Manage large amounts of incoming calls
• Handle customer complaints in a calm, supportive manner and de-escalate any issues. Provide appropriate solutions and/or alternatives within company protocol and warranty; follow up to ensure resolution
• Maintains and updates customer information as necessary
• Responds to requests for assistance from stores
• Data Entry
• Manage and support Service Department and Techs
• Actively ensure inventory accuracy

Qualifications and Skills of a Customer Service Representative

• Must be highly proficient in Microsoft Office, Microsoft Windows, Word, and Excel applications.
• Must have a high level of overall computer proficiency and have skill and knowledge in using computers and interacting with computer software.
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Attention to detail
• Minimum High school degree

Job Type: Full-time

Pay: $15.00 per hour

Schedule:

• Set schedule! Tuesday to Saturday, Off on Sunday and Monday.
• 9:00 a.m. – 5:00 p.m.

Apply Today! We are interviewing now for our next Customer Service Representative team member!

La Z Boy is a drug-free workplace

La Z Boy is an Equal Opportunity Employer: La-Z-Boy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, status as protected veteran, genetic information or any other applicable protected status.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Albuquerque, NM 87109: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person