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Client Service Representative
Job Description
Job Summary:
Client Services Representatives (CSRs) provide the first and last impression of each client’s visit to our hospital. CSRs are responsible for client care and communication, and providing excellent client service at all times. CSRs perform clerical duties related to veterinary care and treatment, process invoices and payments, direct incoming phone calls, and provide miscellaneous support to the veterinary team.
Specific Duties:
1. Maintaining a professional, cheerful, and helpful attitude when interacting with clients.
2. Answer incoming telephone calls using proper telephone etiquette as defined in the CSR manual, direct calls to other team members as necessary, and take care of routine calls, such as scheduling appointments.
3. Contact clients to confirm appointments, providing clients with any information or instructions they will need prior to their appointment.
4. Welcome clients and patients to the hospital, check-in patients using process defined by Albuquerque Cat Clinic , and provide for client and patient comfort while in the reception area. Monitor the length of time clients are waiting, and appropriately handle situations when there is an extended wait.
5. Use AVIMark to schedule appointments. Schedule appointments in accordance with hospital guidelines according to the type of visit.
6. Use computer system to accurately enter and retrieve records and reports, enter fees and charges, and maintain the database. Generate call back reports, appointment lists, and other reports using computer system as directed.
7. Exercise a technical knowledge of heartworm, flea, and parasite prevention products. Explain and demonstrate products, answer questions concerning products.
8. Prepare client records according to established protocols in advance of clients’ arrival. Complete required forms, such as new patient form, check in sheet, and obtain all necessary information. Obtain vaccination histories for each patient. Recognize and note any vaccinations due for patient.
9. Accept payments from clients. Accurately process cash, checks, and charge card payments. Know and follow Albuquerque Cat Clinic payment policies.
10. Assist other team members in keeping public areas clean and odor-free.
Minimum Qualifications
Ability to: Demonstrate knowledge of general office practices and procedures, receptionist and telephone techniques. Perform clerical work with speed and accuracy. Use a multiple line telephone system. Handle cash and other forms of payment. Learn basic veterinary terminology. Communicate in a clear, concise, understandable manner. Basic computer skills, including ability to learn veterinary management software.
Physical Requirements
The Client Service Representative may be required to stand for long periods. The Client Service Representative must be able to lift up to 40lbs.
Controls Over Work
The Client Service Representative works under the supervision of the Receptionist Team Leader. However, they will also receive direction from the owner, the Practice Manager, associate veterinarians, and other managers on a daily basis.
Job Type: Full-time
Pay: $13.00 - $17.00 per hour
Benefits:
Schedule:
Experience:
Work Location: In person
Full Time
$36k-46k (estimate)
03/22/2024
07/18/2024
abqcatclinic.com
Albuquerque, NM
<25
The job skills required for Customer Service Representative include Customer Service, CSR, Scheduling, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.