POSITION DESCRIPTION

La Cheim Behavioral Health Services is a client-centered, trauma-informed, strengths-based, diversity-valuing organization. The candidate will welcome and facilitate ongoing communications between clients, staff and visitors via phone, email, zoom, in person, and client data collection and entry.

RECEPTIONIST RESPONSIBILITY

· Welcome new and enrolled clients and visitors; help to orient as needed;

· Answer outside phone calls, answer questions and redirect as necessary;

· Act as liaison and central contact person for clients and staff;

· Track client attendance, and follow up unexplained absences with call to help ensure client safety;

· Update clinical staff as needed with details of unexplained or unexpected client absences or lateness;

· Assisting virtual clients via email and telephone with daily registration;

· Facilitate connection and communication between clients and staff; including connecting client to appropriate BHS provider in situations of client dysregulation and emergency;

· Offer client support as needed, through virtual chat rooms, phone or in person;

· Retrieve and distribute electronic & paper faxes to the appropriate recipient;

· Other related duties as assigned.

· Collaborate with the La Cheim facilities manager on building/property upkeep, welcome vendors and contractors for on-site work.

· Assist other administrative staff in times of need and be able to cover staff in their absences.

DATA COLLECTION AND ENTRY RESPONSIBILITIES

· Create Electronic Health Record (EHR) file for each new client;

· Input client data received from Admissions Specialists into client EHR and/or distribute to appropriate staff;

· Input client intake paperwork and medical records (received via Formstack) into client’s EHR;

· Enter psychiatric staff log information into client’s EHR;

· Open and update daily group note sessions in EHR for every active client for staff input;

· Update the Daily Attendance Record (DAR) to reflect client attendance, schedules, caseload assignments and potential new clients

· Other related duties as assigned.

QUALIFICATIONS

· Mature, hospitable, professional demeanor;

· Excellent communication skills;

· Ability to remain calm under pressure and to handle multiple interruptions;

· Comfortable working with people with mental illness in a consistently respectful manner;

· Cultural competency and sensitivity;

· Good attention to detail;

· Familiarity and competence with basic office software (email, Excel, Word…) and equipment (phones, faxes, computers, copiers…);

· Well organized and good time management skills;

· High School Diploma or GED; Some college.

· Valid California Driver’s License and Automotive Insurance;

· Criminal Record Clearance;

· Medical and TB Clearance.

· On-site expectations 5 days per week at Oakland location

· Must provide cover letter to be considered for position.

PHYSICAL REQUIREMENTS

The following is the extent of the specific activity required for this position:

• Stairs – climbing stairs up to 50-100 – up to 2-4 hours, not continuously
• Sitting – up to 2 hours, not continuously; standing – up to 4 hours, not continuously
• Walking – up to 2 hours, not continuously; bending over – up to 1 hour, not continuously
• Crawling – up to 0 hours; climbing – up to 0 hours, reaching overhead – up to a few minutes
• Crouching – up to ½ hour, not continuously; kneeling – up to a few minutes
• Balancing – up to 0 hours; pushing or pulling – up to a few minutes
• Lifting or carrying – 25 pounds or less; repetitive use of feet – up to 0 hours
• Repetitive use of hands – up to 0 hours
• Grasping – with one or both, simple and firm, for up to 1 hour, not continuously
• Fine dexterity - either hand up to 1 hour, not continuously Auditory and visual acuity – 8 hours within normal limits and may be with glasses, contact lenses or hearing aids.
• Driving cars and vans; Exposure to uneven concrete and blacktop
• Exposure to normal dust, heat, and noise
• Exposure to emotionally disturbed students who may be physically and verbally violent and require safe physical management
• Frequent exposure to office equipment.

EQUAL OPPORTUNITY EMPLOYER

La Cheim School, Inc. is committed to diversity in its programming and in creating a staff reflective of the populations of the San Francisco Bay Area, and will not discriminate against applicants, employees, or unpaid veterans. We encourage and actively recruit applicants representing diversity of race, color, age, sex, race, religion, national origin, sex/gender expression and physical ability.