Join the team at James River Equipment in Charlotte

The combination of our experience, culture, and focus on customer service has resulted in James River Equipment becoming one of the most distinguished and widely respected John Deere dealers in the country. Our steady growth in service, rentals, parts, and sales is a direct reflection of the loyalty of our customers and our increase in the variety of products we offer.

As Service Manager, your more typical responsibilities will include:

• Optimize the Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
• Recruits, hires, develops, and retains key talent through training and individual development plans.
• Coordinates customer clinics, field days, and related promotional events.
• Negotiate equitable service policy settlements.
• Manage work-in-process and pending service work.
• Analyze service rework and take corrective action.
• Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Ensures the maintenance of the service physical plant and yard areas, mobile equipment, service vehicles, shop equipment and tooling.
• Perform other duties as assigned.

Job Requirements Include:

• High School diploma or equivalent experience.
• In-depth knowledge of heavy equipment technology, specifically in construction/forestry equipment.
• Minimum 5 years of experience in a heavy equipment equipment service department working as a mechanic in a progressive leadership/mentorship capacity.
• Supervisory or management experience highly preferred.
• Strong communication, math, and analytical skills.
• Must have excellent customer service skills to include follow up and taking initiative in contacting customers throughout the work process as needed.
• Ability and interest in team-building and mentorship.

Physical Demands

• Physical Effort: Service Managers must be capable of moving objects weighing up to 60 pounds unassisted. They must be able to maneuver on/under heavy equipment and around construction/agricultural sites with loose-footing and irregular terrain. Service Managers must be able to operate a motor vehicle both day and night.

• Working Conditions: As a Service Manager, you must frequently visit the service and repair shop to perform many of your tasks and duties. Within the shop, there are hazardous working conditions. There is risk of exposure to dirt, grease, fumes, cuts, bruises, strains, loud noises, etc. To combat these potential dangers and risk hazards, Service Managers must follow strict safety procedures, proper equipment safety, and PPE.

• Travel: Little to none.

Further, you have the ability to collaborate and build relationships with coworkers, customers, and vendors, with excellent interpersonal skills. Above all, you'll be a reliable and friendly team player who has a natural aptitude for problem-solving and is eager to contribute to an established, growing company!

#reallyservice

Education
o High School diploma or equivalent experience.
o In-depth knowledge of heavy equipment technology.
o Minimum 5 years of experience in a heavy equipment service department (or equivalent experience).
o Supervisory or management experience.
o Strong communication, math, and analytical skills.
o Professional appearance.
o Team building skills.

Physical Demands

o Physical Effort: Service Managers must be capable of moving objects weighing up to 60 pounds unassisted. They must be able to maneuver on/under heavy equipment and around construction/agricultural sites with loose-footing and irregular terrain. Service Managers must be able to operate a motor vehicle both day and night.

o Working Conditions: As a Service Manager, you must frequently visit the service and repair shop to perform many of your tasks and duties. Within the shop, there are hazardous working conditions. There is risk of exposure to dirt, grease, fumes, cuts, bruises, strains, loud noises, etc. To combat these potential dangers and risk hazards, Service Managers must follow strict safety procedures, proper equipment safety, and PPE.

o Travel: Little to none.