824 Service Manager Jobs in Charlotte, NC
alpitronic Americas LLC is Hiring a Service Manager Near Charlotte, NC
Job Summary:
Establishment of the US-wide after-sales service, including remote, on-site service by alpitronic and third parties (partners); In this role, the aim is to build up the service department as a business unit with P L responsibility in a timely manner (12 months).
Key Responsibilities:
- Strategic establishment and further development of the entire after-sales service area into a profit center.
- Further development of the KPl-based service area for continuous improvement of efficiency and quality.
- Lead both service sales to acquire new business as well as service execution strategy for both warranty and post-warranty support. Lead strategy creation and execution of full-service P&L.
- Continuation of digitization with the necessary IT system components to further increase the degree of automation in the area of service.
- Team-oriented management and control of the service area and control of external service providers.
- Responsible for ensuring quality in service and supply chain management
- Ensuring high-performance, future-oriented and sustainable customer support in service matters; close cooperation with the sales department to ensure customer satisfaction.
- Independent responsibility for the service budget, compliance with KPls, costs and achievement of profit targets.
- Pioneer in structural and procedural ways of thinking and “on the job" coaching of the team.
Qualifications:
- Completed technical studies – ideally bachelors degree in electrical engineering, potentially with additional training in business administration.
- (7-10 years) in after-sales service with a track record, experience in the field of electromobility infrastructure is an advantage.
- At least three years of management experience.
- Experience in dealing with international customers.
- Experience in project and process management as well as in the implementation of KPl's.
- Experience in strategic planning and implementation of strategic changes.
- Proficient in the use of MS Office programs.
- Comfortable with software and outdoor electrical apparatus.
Benefits:
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule: Day shift
Ability to commute/relocate:
Charlotte, NC: Reliably commute or planning to relocate before starting work (Required)
Work Location: On-site
Job Type: Full-time
Job Summary
Full Time
$86k-111k (estimate)
04/05/2024
06/03/2024
The job skills required for Service Manager include Coaching, Futures, Customer Support, Planning, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
Similar Jobs
Popular Articles
