852 Customer Service Manager Jobs in Charlotte, NC
C & H Equipment Rentals, LLC is Hiring a Customer Service Manager Near Charlotte, NC
As a Customer Service Manager at C & H Equipment Rentals, LLC, you will be responsible for leading and managing our customer service team to ensure exceptional customer experiences and satisfaction. You will oversee the day-to-day operations of the customer service department, handle customer inquiries and issues, and implement strategies to improve overall customer satisfaction.
Responsibilities:
Lead and manage the customer service team to ensure that customer inquiries and issues are addressed in a timely and efficient manner.
Implement and maintain customer service standards and processes to ensure consistent service delivery.
Monitor and analyze customer service performance metrics and make recommendations for improvement.
Develop and maintain strong relationships with customers, understand their needs, and provide appropriate solutions.
Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolutions.
Collaborate with internal departments to address customer-related issues and provide effective solutions.
Train and mentor customer service representatives to enhance their skills and performance.
Maintain up-to-date knowledge of the company's products and services to effectively address customer inquiries.
Stay informed about industry trends and best practices in customer service and implement innovative approaches.
Requirements:
Bachelor's degree in a related field.
Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to handle customer inquiries and complaints effectively and professionally.
Strong problem-solving and decision-making abilities.
Ability to analyze data and use it to drive improvements in customer service performance.
Proficiency in computer systems and software, including CRM software.
Exceptional organizational and multitasking skills.
Flexibility to adapt to changing priorities and business needs.
Prior experience in the construction or equipment rental industry is a plus.
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Job Summary
Full Time
$86k-111k (estimate)
03/24/2024
05/09/2024
The job skills required for Customer Service Manager include Customer Service, Leadership, Problem Solving, Team Management, Products and Services, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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