272 Assistant Customer Service Manager Jobs in Charlotte, NC
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Harris Teeter is Hiring an Assistant Customer Service Manager Near Charlotte, NC
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.
EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Work Location: In person
Job Summary
Full Time
Retail
$64k-84k (estimate)
11/18/2023
04/29/2024
harristeeter.com
CHARLOTTE, NC
15,000 - 50,000
1936
Private
HARRIS TEETER
$1B - $3B
Retail
Related Companies
About Harris Teeter
Harris Teeter operates as a chain of supermarkets.
The job skills required for Assistant Customer Service Manager include Customer Service, Coaching, Coordination, Planning, Customer Satisfaction, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Customer Service Manager positions, which can be used as a reference in future career path planning. As an Assistant Customer Service Manager, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Customer Service Manager. You can explore the career advancement for an Assistant Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming an Assistant Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Customer Service Manager job description and responsibilities
Assistant customer service managers usually play the role of a front man.
03/27/2022: Indianapolis, IN
Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways.
02/04/2022: Killeen, TX
They face customers or consumers who are either complaining or raving about their product and services.
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Plan, coordinate and assign daily workload to customer service team.
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Deliver world class services to ensure customer satisfaction.
02/27/2022: Philadelphia, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Customer Service Manager jobs
That's why all organizations establish a separate customer service department to take care of their customers.
03/10/2022: Dayton, OH
Some managers work their way up from roles such as customer service assistant, gaining relevant qualifications and experience where possible.
04/05/2022: Little Rock, AR
Speculative applications to employers of customer service staff may prove fruitful.
03/25/2022: Virginia Beach, VA
Customer service - assistant service managers should have great customer service skills to resolve queries or complaints professionally, maintaining a polite manner at all times.
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Step 3: View the best colleges and universities for Assistant Customer Service Manager.
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