Job Summary:
The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customerneeds. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, ordermanagement, order changes, cross collaboration required for orderfulfillment, and leading all order related communicationto the customer.

Job Description: 

• Responsible for efficient and accurate order placement, order confirmation via phone, email orEDI and timely communication regarding order changes to the customer.
• Verifies all shipping, billing, pricing, and purchase order information.
• Enters special instructions related to orders, customer requests/code maintenance, and notes.

• Update customer files with quoted pricing,new items, address changes, delivery instructions, etc.

• Communicate and provide necessary support to sales staff while in the field.
• Regularly communicates with internal and external customers on various issues.
• Operates as ateam member on all data entryand order intake, supporting otherCustomer Service Representatives as necessary.
• Audits customer purchase orders forpricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
• Documents and resolves customer complaints.
• Process customer product returns in a timely manner and in accordance with prescribed and documentedprocedures.
• Responsible for Compliance, Regulations, and Policy Alignment across daily functionsensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any otherrelevant company policies and procedures.