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Customer Service Representative
ATS Welding Inc. Charlotte, NC
$33k-41k (estimate)
Full Time 0 Months Ago
Save

ATS Welding Inc. is Hiring a Customer Service Representative Near Charlotte, NC

Company Description

ATS Welding Inc. is a privately owned company engaged in the oil and gas industry, specializing in industrial field services including construction, maintenance and fabrication of piping and piping systems.
Founded in 1994 as primarily a specialty welding company, ATS has forged a solid reputation as a multifaceted industrial services provider with credentials in refinery and pipeline construction, and plant maintenance work, including civil and structural, welding, hydro testing, pipeline mapping and a host of related services.

Job Description

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Summary

JOB TYPE

Full Time

SALARY

$33k-41k (estimate)

POST DATE

04/26/2023

EXPIRATION DATE

05/14/2024

WEBSITE

atswelding.com

HEADQUARTERS

Ogden, UT

SIZE

<25

Show more

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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