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Service Manager
$98k-123k (estimate)
Full Time 7 Months Ago
Save

Panther Heating & Cooling, Inc. is Hiring a Service Manager Near Charlotte, NC

Job Description: Service Manager
Job Title: Service Manager
Work Hours: 7:30-5:00pm, Monday-Friday, some weeknights/weekends
Reports to: Director of Production
Required Qualifications:
- High School Diploma
- Valid driver’s license
- Computer skills
- Ability to multi-task
- Organizational skills
- Customer service skills
- Three years related experience and/or training in customer service, management in a service industry or equivalent combination of education and experience
- Knowledge of the HVAC industry is recommended, but not required
Duties:
- Responsible for the profitability of the service department
- Responsible for making sure all service technicians are properly trained
- Review all service invoices daily to verify accurate billing, necessary parts have been ordered and return trips are scheduled
- Make sure that service technician’s invoices are detailed in a thorough manner so the customer understands the service(s) rendered and that the problem was taken care of
- Perform QuickBooks sync
- Order parts as needed and have dispatcher schedule timely repairs.
-Review all warranty invoices, making sure that all valid warranty issues are being addressed to the vendor, parts, misc. field materials and labor
- Oversee the service schedule to ensure efficiency and provide support to administrative staff
- Technician profitability reporting
- Help service technicians in the field when appropriate
- Make sure that all service vehicles are clean, stocked and running properly
- Monthly vehicle and tool inspections
- Maintenance of service inventory stock
- Customer service
- Quote large repair jobs and obtain approval from customers
- Assist with performance reviews
- Refrigerant tracking
- Assist with collections
- Maintain and approve on call schedule
- Technical analysis for customer questions/phone calls
- Other duties as assigned
Benefits:
- Progressive PTO accrual
- Unique health benefit
- IRA with employer match
- Eight paid holidays

Job Summary

JOB TYPE

Full Time

SALARY

$98k-123k (estimate)

POST DATE

09/21/2023

EXPIRATION DATE

05/14/2024

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The job skills required for Service Manager include Analysis, Billing, HVAC, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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