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Purpose: To provide customers and sales force with exceptional service.
Responsibilities:
HIRING REQUISITES:
Education: High School diploma, Associates degree in business preferred.
Experience: Three to five years of experience in the customer service field required.
Skills: English literacy to read, interpret & communicate with other associates and customers. Effectively works with automated information systems and computers to include Microsoft Word, Microsoft Excel, Epicor, or other Enterprise Resource Software. Intermediate math skills.
Essential Competencies:
Attention to Detail: Receiving information verbally or in writing; identify inconsistencies in order information and correcting such.
Multi-tasking: In a continuous flow of deadlines environment, ability to work between projects while progressing each forward to timely completion.
Adaptability/Flexibility: Maintains composure and ably responds to changing priorities or schedules, employee resources availability, unexpected/unanticipated work interruptions as may occur, adaptations and/or changes imposed at request of other parts of the organization; employs sound judgment and sense of urgency; positively receives and applies corrective counseling and/or training requiring change in work processes and approach.
Communications: Superior written, aural & verbal skills; ability to effectively communicate with customers and employees via telephone, email, and in-person.
Collaboration: Personal conduct contributes to a harmonious and productive workplace; committed to the success of others.
Problem Analysis/Problem Solving: Ability to solve problems practically
Self-Direction: Self-starter with minimal supervision; positive approach, self-motivated, creative with ability to work on own initiative.
Service Orientation: Ability to create strong relationships and build credibility with both internal and external customers.
Safety Awareness: Recognizes and takes timely action to remove and/or avoid creation of hazards.
Essential Physical/Mental/Sensory Demands:
CRITICAL SUCCESS FACTORS:
KEY RELATIONSHIPS:
Reports to: Sr. Business Operations Manager
Internal: Production Schedulers, Customer Service and Sales Team, Accounting
Name:_____________________________________ Date:_____________
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
Durable Manufacturing
$48k-62k (estimate)
09/14/2023
08/25/2024
captouchwifi.com
NORTH SYRACUSE, NY
200 - 500
1984
Private
JOSEPH BONACCI
<$5M
Durable Manufacturing
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Planning, Flexibility, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.