About us

We are professional, agile and our goal is to We began this business in 2007 because we felt there was a better way to handle print and print management while offering exceptional customer service. We developed a new, transparent business model that leverages our global network of suppliers, technology and data to drive decisions, lower costs, enhance efficiencies, and to create a better customer experience..

Position: Entry Level Customer Service/Data Entry Position

Starting Salary: Based on Experience $18-$22 per hour to start with room to grow

Company Description

Printing & Promotional Solutions is a leading provider of customized print, apparel, merchandise, packaging, and other products. Our transparent business model leverages our global network of suppliers, technology, and data to drive decisions, lower costs, and enhance efficiencies. We are dedicated to creating a better customer experience and making relevant and personalized physical products accessible and affordable to everyone.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in the Greater Syracuse-Auburn Area. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring high customer satisfaction, and maintaining excellent phone and email etiquette. They will be responsible for delivering a superior customer service experience and managing customer inquiries and issues.

Qualifications

• Customer Support, Customer Satisfaction, and Phone Etiquette
• Customer Service and Customer Experience
• Excellent verbal and written communication skills
• Ability to empathize with customers and resolve issues effectively
• Strong problem-solving skills
• Attention to detail and organizational skills
• Experience in a customer service role is preferred
• Ability to work in a fast-paced environment and handle multiple tasks
• Knowledge of printing, apparel, or promotional products industry is a plus

This position offers the opportunity to work in a dynamic environment, interacting with customers and providing top-notch service. If you have a passion for customer service and enjoy working in a fast-paced setting, we encourage you to apply for this rewarding role.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person